Avaya S8100 User Manual
3
System initialization
Call accounting
S8100 Installation and Upgrades
185
November 2003
Call accounting
Call-accounting systems receive Call Detail Records (CDRs) from an S8100 system and process the
information into management reports. The S8100’s software writes CDRs to a CDR file and stores it in a
CDR directory. The Avaya call-accounting systems are widely compatible and require little maintenance,
even while collecting data, generating reports, and managing remote data-collection sites.
information into management reports. The S8100’s software writes CDRs to a CDR file and stores it in a
CDR directory. The Avaya call-accounting systems are widely compatible and require little maintenance,
even while collecting data, generating reports, and managing remote data-collection sites.
Avaya provides the following call-accounting products to help reduce telephone expenses, optimize
resources, assign costs, identify abuse, and clearly understand telephone expenses and convey that
understanding to others:
resources, assign costs, identify abuse, and clearly understand telephone expenses and convey that
understanding to others:
•
eCAS – A totally web-based call-accounting system supporting general businesses with from 25
to 20,000 extensions at up to 100 locations.
to 20,000 extensions at up to 100 locations.
•
eCAS Lite – A reduced-feature version of eCAS supporting small businesses with up to 100
extensions.
extensions.
•
INTUITY™ Call Accounting – Fully integrated on the INTUITY platform supporting small
S8100 and MERLIN LEGEND
S8100 and MERLIN LEGEND
®
customers.
•
Quantum Series – A suite of telemanagement applications including the Call-Master Call-
Accounting system.
Accounting system.
•
Infortel for Windows Lodging – Interfaces with most Property Management Systems (PMS) to
provide PC-based telemanagement for the Lodging industry.
provide PC-based telemanagement for the Lodging industry.
Call-accounting systems need full read and write permissions to access the S8100 CDR files and
directories across the network.
directories across the network.
Setting up call-accounting access will vary depending on the customer’s specific network. See the
system/network administrator to ensure that proper permissions are set up for the file and directory. More
information about these products, including installation and training offers, can be found on the Avaya
Support web site under Products and Services.
system/network administrator to ensure that proper permissions are set up for the file and directory. More
information about these products, including installation and training offers, can be found on the Avaya
Support web site under Products and Services.
Administer Communication Manager for
INTUITY AUDIX initialization
INTUITY AUDIX initialization
Check the dial plan
The dial plan tells the system how to interpret dialed digits and how many digits to expect for certain
calls. For example, if a 9 is dialed to access an outside line, the dial plan tells the system to find an
external trunk for a dialed string beginning with 9.
calls. For example, if a 9 is dialed to access an outside line, the dial plan tells the system to find an
external trunk for a dialed string beginning with 9.
To check the dial plan:
1
At the SAT or Avaya Site Administration window, enter disp dialplan analysis.
The Dial Plan Analysis Table form displays. Make note of the extension lengths for the ext Call
Types. The number of digits can only be changed through the web interface.
Types. The number of digits can only be changed through the web interface.
2
Press F1 to cancel the command.