Avaya S8100 User Manual

Install wizard’s error messages

This chapter provides information about troubleshooting installation problems for S8100. Problem types 
can:

Be new and never worked through before

Occur after installation

Occur after installation has worked

The following sections apply:

Error messages can occur with the S8100 Install wizard. The following table list these error messages and 
their possible explanations and remedies.

Unable to set the registry default root 
to HKEY_LOCAL_MACHINE

The registry key HKEY_LOCAL_MACHINE is not accessible from the 
install wizard. Ensure that the registry key is accessible.

S8100 is still running. Shut it down 
and restart install.

Install wizard cannot execute while S8100 applications are running. The 
command, shutdown all, shuts down the applications related to S8100. 
After this command executes, run the install wizard again.

Unable to shut down the CornerStone 
logger. Manually shut it down and 
restart the install program.

Execute: 
C:\\LucentSoftware\CornerStone\mtce\bin\csShutdownlog.exe.

Execute the command:

C:\\LucentSoftware\CornerStone\bin\cslog_server.exe -UnregServer.

The CornerStone logger should shut down. Run the install wizard again.

Unable to register the following files 
xxxx,yyyy,.....

The install program is unable to self-register the files. Register the DLLs 
manually using the command regsvr32.

Unable to reboot workstation now

Install wizard unsuccessfully tried to reboot the workstation. Reboot was 
attempted because some files were not installed properly (may be in use). 
Manually push the shut-down switch on the front of the TN2314 and 
power cycle.