Lucent Technologies 6 User Manual

Troubleshooting the System 

Page 8-1

 

Issue 1

February 1998

8

This chapter provides procedures for solving the most common problems that you 
may encounter with the system. You may be able to resolve a problem quickly and 
easily by following the appropriate steps in this chapter.

1.

See the 

Data/Video Reference 

for information about troubleshooting 

data and video communications.

2.

See the 

PassageWay Telephony Services

 

Network Manager’s Guide

 

for more information about troubleshooting a CTI (Computer Telephony 
Integration) link.

3.

Release 6.0 and later systems (Hybrid/PBX mode only) support private 
connections between MERLIN LEGEND Communications Systems 
and DEFINITY Enterprise Communications Server (ECS) or DEFINITY 
ProLogix Solutions systems using private networks or the public 
switched telephone network. This aspect of the system is not covered 
in this guide. For complete troubleshooting information, see the 

Network Reference.

It is helpful to have the 

Feature Reference

,

 System Programming

, and

 

the system 

planning forms at hand to perform some procedures. If the procedure involves 
using system programming or centralized telephone programming to check a 
system or feature setting, the troubleshooting procedures indicate where in 

System Programming 

you can find the programming steps.

You should also have the System Information Sheet at the front of this guide.