Nortel Networks P0605665 03 User Manual
112 Chapter 8 Recording Call Center Greetings
P0605665 03
Importing a Call Center greeting
If you use Professional Call Center on Business Communications Manager you can import a
previously recorded greeting. You cannot import a previously recorded greeting if you use
CallPilot 100/150.
previously recorded greeting. You cannot import a previously recorded greeting if you use
CallPilot 100/150.
The WAV file format must be:
• Bit Rate - 8 KHz
• Audio sample size - 16 bit
• Channels - 1 (mono)
• Audio format - PCM
To import a previously recorded greeting
1
Click the Call Center heading.
2
Click the Greetings link.
The Call Center Greetings page appears.
3
Click the Voice link for the number of the greeting you want to record.
The page you can record a greeting from appears.
4
If you know the location of the greeting, in the Import box type the location of the file and
click the Send button
click the Send button
or
if you do not know the location of the greeting, at the Import option click the Browse button
and follow steps 6 through 9.
and follow steps 6 through 9.
The Open dialog box appears.
5
From the Look in list, select the location of the file.
6
In the File name box, type the file name.
7
From the Files of type list, select the file type.
8
Click the Open button.
9
Click the Send button.
10 To play the greeting, in the Connect to box type an extension or telephone number and click
the Play button.
Your telephone rings.
11 Answer the telephone to listen to the greeting.
12 Click the Save button to save the greeting.
The greeting you save replaces the previously recorded greeting.
13 Click the Close button and replace the telephone handset.
14 If you use Business Communications Manager, you can enter a caption for the greeting.
Click the Refresh button on your browser.