Nortel Networks P0605665 03 User Manual
Chapter 8 Recording Call Center Greetings 113
Nortel Networks Call Center Set Up and Operation Guide
15 Click the Add Caption link for the greeting.
The Greeting Caption page appears.
16 In the Greeting box type a descriptive name for the greeting.
The greeting caption can be a maximum of 30 characters.
17 Click the Submit button.
Exporting a Call Center greeting
If you use Professional Call Center on Business Communications Manager, you can export a
previously recorded greeting to a computer file in WAV or in its native format. You cannot export
a previously recorded greeting if you use CallPilot 100/150.
previously recorded greeting to a computer file in WAV or in its native format. You cannot export
a previously recorded greeting if you use CallPilot 100/150.
Export the greeting in its native format if you want to re-import the file later. You can re-import
the file to your system or another Call Center or CallPilot system. Export the file in its native
format if you want to use the same greetings at different company locations. If you keep the file in
its native format, you avoid converting the file to another format, which can lessen its sound
quality.
the file to your system or another Call Center or CallPilot system. Export the file in its native
format if you want to use the same greetings at different company locations. If you keep the file in
its native format, you avoid converting the file to another format, which can lessen its sound
quality.
Export the greeting in WAV format if you want to edit the sound file on your computer.
To export a previously recorded greeting
1
Start CallPilot Manager.
2
Click the Call Center heading.
3
Click the Greetings link.
The Call Center Greetings page appears.
4
Click the Voice link for the number of the greeting you want to export.
The page you can export a greeting from appears.
5
At the Export option click either the Native Encoding or WAV Encoding link.
The File Download dialog box appears.
6
Click Save this file to disk and click the OK button.
The Save As dialog box appears.
7
From the Save in list box, navigate to where you want to save the file and click the Save
button.
button.
Note: If you want to change the Greeting Caption, click the Change Caption link and
make your changes.
make your changes.