Nortel Networks P0605665 03 User Manual
Chapter 10 Setting up Routing Tables 131
Nortel Networks Call Center Set Up and Operation Guide
Setting up an EWT Table
1
Click the Call Center heading.
2
Click the Expected Wait Time Tables link.
The EWT Greeting Tables page appears. If you use Professional Call Center you have 20
EWT Greeting Tables. If you use Basic Call Center you have 5 EWT Greeting Tables.
EWT Greeting Tables. If you use Basic Call Center you have 5 EWT Greeting Tables.
3
Click the Create link.
The EWT Greeting Table page appears.