Nortel Networks P0605665 03 User Manual
142 Chapter 10 Setting up Routing Tables
P0605665 03
Adding a Goto step
Goto steps send a caller to another step in the routing table. You can add a Goto step only to the
end of a routing table.
end of a routing table.
To add a Goto step
1
Start CallPilot Manager.
2
Click the Call Center heading.
3
Click the Skillset link.
The Skillset List page appears.
4
Click the Day or the Night link for the skillset you want to add a Goto step to.
The Day or the Night Routing Table page appears.
5
Click the Insert link for the step you want to add a Goto step to.
The Routing Step page appears.
6
Click the Goto Step option.
7
From the Goto Step list box select the number of the Routing Table step you want to send
callers to.
callers to.
8
Click the Submit button.
The Goto step appears in the Routing Table list.
9
Click the Close button to return to the Skillset List page.