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Nortel Networks P0605665 03 User Manual

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152    Chapter 10  Setting up Routing Tables
 
P0605665 03
Changing a Routing Table
You must disable a skillset before you can change its routing table.
 
For how to disable a skillset refer to 
.
Reviewing Routing Table steps
You can review the steps for enabled skillsets.
1
Start CallPilot Manager.
2
Click the Call Center heading.
3
Click the Skillset List link.
 
The Skillset List page appears.
4
Click the Day or Night link for the skillset whose routing table steps you want to review.
 
The Day or Night Routing Table page appears.
5
Click the View link to view the steps.
6
After you review the steps, click the Close button.
Modifying Routing Table steps
You must disable a skillset before you can modify its routing table steps.
 
For how to disable a skillset refer to 
.
1
Start CallPilot Manager.
2
Click the Call Center heading.
3
Click the Skillset List heading.
 
The Skillset List page appears.
4
Click the Day or the Night link for the skillset with the routing table you want to change.
 
The Day or the Night Routing Table page appears for the skillset.
To
Follow the procedure
Insert steps
Review steps
Modify steps
Delete steps