Nortel Networks P0605665 03 User Manual
Chapter 10 Setting up Routing Tables 153
Nortel Networks Call Center Set Up and Operation Guide
5
Click the Modify link for the step you want to change.
The Routing Step page appears.
6
Make the changes you want to the routing table step.
7
Click the Submit button.
The changed step appears in the Routing Table list.
8
Click the Close button to return to the Skillset List page.
Deleting Routing Table steps
You must disable a skillset before you can delete its routing table steps.
.
1
Start CallPilot Manager.
2
Click the Call Center heading.
3
Click the Skillset List link.
The Skillset List page appears.
4
Click the Day or the Night link for the skillset with the step you want to delete.
The Day or the Night Routing Table page appears for the skillset.
5
Click the Delete link for the step you want to delete.
A message appears that asks you to confirm the deletion.
6
Click the OK button.
The step is deleted from the Routing Table list.
7
Click the Close button to return to the Skillset List page.sss