Nortel Networks P0605665 03 User Manual
204 Chapter 15 Activity Codes
P0605665 03
Creating Activity Codes
You create Activity Codes using CallPilot Manager. The Activity Codes table can have a
maximum of 2,000 entries.
maximum of 2,000 entries.
To create an Activity Code
1
Click the Call Center heading and click the Activity Codes link.
The Activity Codes page appears.
2
Click the Insert link.
The Activity Code Setup page appears.
3
In the Activity Code box type the number of the activity code, for example, 1.
The number can be a maximum of 16 digits long.
4
In the Activity Name box type the name for the activity code, for example, Cgy Sales 1.
The name can be a maximum of 16 alphanumeric characters long.
5
In the Activity Description box type a description for the Activity Code, for example, Calgary
sales dept 1st tier. The description can be a maximum of 50 alphanumeric characters long.
sales dept 1st tier. The description can be a maximum of 50 alphanumeric characters long.
6
Click the Submit button.
The new Activity Code appears in the Activity Codes table.