Nortel Networks P0605665 03 User Manual

232 Chapter 17 Examples of Call Center configurations

P0605665 03

Skillset 3

Routing Tables

Properties

Name

Installation

MWI DN

335

Method

Least Busy

Attendant Ext

222

Use previous __ calls to
calculate EWT

EWT Increase Allowed

Enabled

Initial Call Duration

00:30:00 (hs:mm:ss)

Activity Code Entry Type

Prompted

Agents

5, 20

Day Routing Table steps

1 - Greeting 3

Advanced Caller Input: Table 2

2 - Distribute 00:50

3 - Greeting 12

4 - Distribute 00:50

5 - EWT Table 1

Basic Caller Input:

9 = Transfer to skillset mailbox

6 - Distribute 00:50

7 - Greeting 13

8 - Distribute 01:20

9 - Greeting 7

Basic Caller Input:

9 = Transfer to skillset mailbox

10 - Go to step 2