Nortel Networks P0605665 03 User Manual

234    Chapter 17  Examples of Call Center configurations

 

P0605665 03

Name

Preferred

MWI DN

336

Method

Least Busy

Attendant Ext

222

Use previous __ calls to 
calculate EWT

10

EWT Increase Allowed

Enabled

Initial Call Duration

00:30:00 (hs:mm:ss)

Activity Code Entry Type

Prompted

Agents

1, 2, 3

Day Routing Table steps

1 - Greeting 4

2 - Distribute 00:30

3 - Greeting 5

 

     Basic Caller Input:

 

     9 = Transfer to skillset mailbox

4 - Distribute 00:30

5 - EWT Table 1

 

    Basic Caller Input:

 

    9 = Transfer to skillset mailbox

6 - Distribute 00:30

7 - Greeting 6

8 - Go to step 2