Nortel Networks P0605665 03 User Manual
Chapter 6 Setting up skillset mailboxes 67
Nortel Networks Call Center Set Up and Operation Guide
Resetting a skillset mailbox password
To reset a skillset mailbox password
1
Start CallPilot Manager.
2
Click the Mailbox Administration heading.
The Mailbox List page appears.
3
Click the Reset Password link for the skillset mailbox you want to reset the password for.
A message appears that asks you to confirm your request to change the password.
4
Click the OK button.
The password is reset to 0000, the default password.
Note: Reset a password only if the agent who accesses the skillset mailbox forgets the
password or is “locked-out”. The password for the reset mailbox is 0000. The agent who
accesses the skillset mailbox cannot retrieve skillset mailbox messages until they create
a new password. Tell the agent to change the default password as soon as possible.
While the skillset mailbox has the default password, the mailbox is vulnerable to
unauthorized access.
password or is “locked-out”. The password for the reset mailbox is 0000. The agent who
accesses the skillset mailbox cannot retrieve skillset mailbox messages until they create
a new password. Tell the agent to change the default password as soon as possible.
While the skillset mailbox has the default password, the mailbox is vulnerable to
unauthorized access.