Nortel Networks BCM50 3.0 User Manual

Chapter 2 Intelligent Contact Center Agent 15

Intelligent Contact Center Agent Guide

You use Feature Codes to access Intelligent Contact Center features. The default Feature Codes 
are shown below. Your Contact Center Administrator can program Custom Feature Codes that you 
use instead. If you use Custom Feature Codes, you can record them in the spaces below.

*

You can program these CallPilot Feature Codes to memory buttons. For information about how 

to program a Feature Code to a memory button, refer to 

.

Use ≤·‚› to log on to CallPilot and the skillsets you are assigned to. You can program a 
memory button with the Log on Feature Code. If the memory button you choose has an indicator, 
the indicator shows your log on status.

•

If the indicator is off, you are not logged on.

•

If the indicator is on, you are logged on.

For information about how to program a memory button, refer to 

Open mailbox

≤·°⁄

≤· ___ ___

Log on/Log off

≤·‚›

*

≤· ___ ___

Supervisor Help

≤·‚fl

*

≤· ___ ___

Activity Codes (may not be 

available on your system)

≤·‚‡

*

≤· ___ ___

Not Ready

≤·‚°

*

≤· ___ ___

Display Waiting Calls

≤·‚·

*

≤· ___ ___

Record A Call

≤·°·

≤· ___ ___

Note: While you are using a feature, if you press the Feature ≤ button your present 
feature session ends. Do not press ≤ unless you want to end your current feature session.

Note: If you use a digital mobility handset, you must press the Feature ≤ button twice to 
end your current feature session. If you do not press the Feature ≤button twice, you will 
not be able to make an outgoing call for two minutes.