User ManualTable of ContentsA WELCOME FROM THE PRESIDENT3Newpoint Technologies Headquarters4Newpoint Sales Team4Technical Support4Objectives7Intended Audience7Document Conventions8Windows Navigation Conventions8New in this Release10Upgrade Information12Important Information for Upgrading Compass12DIRECTORY STRUCTURE16INSTALLING NEWPOINT COMPASS20Installation Components25INSTALLING ADOBE ACROBAT 4 (OPTIONAL)33INSTALLING YOUR RAINBOW KEY38Modifying Port Settings40Installing Library Drivers42Driver Upgrades45Errors46Device Library Contents and File Structure47LOGGING INTO AND EXITING THE SYSTEM50STOPPING AND STARTING COMPASS ADMINISTRATOR51CHANGING NODE STATES AT A COMMAND PROMPT56NEWPOINT TECHNICAL SUPPORT59HOW DO WE PROVIDE SUPPORT?61The Problem Resolution Process61Problem Prioritization and Resolution Goals62Support is a Collaborative Process63MAINTENANCE PLANS - COMPASS LICENSED SOFTWARE65WINDOWS NAVIGATION CONVENTIONS69Windowing and Window Elements69Navigating in Newpoint Compass71Computer Failure73Network Failure73Software Failure73Using the DataScope to Detect Problems74Software Issues77Frequently Asked Questions79Size: 1.25 MBPages: 86Language: EnglishOpen manual