User ManualTable of ContentsCTX100 Processor2CPU/Memory2Large Scale Integrated (LSI) Circuits2Memory Protection Battery2Relay Control Interface2External Page Interface2Music-on-hold/Background Music Interface2SmartMedia Memory2CTX100 Processor Optional Subassemblies3CTX100 Cabinet Slots3Base Cabinet3Expansion Cabinets3CTX100 License Control4Licensed Software Options4CTX670 Processor PCBs6CPU/Memory6Large-scale Integrated (LSI) circuits6Memory Protection Battery6Music-on-hold/Background Music Interface6SmartMedia Memory6Network Interface7Maintenance Modem7CTX670 Processor PCB Subassemblies7CTX670 License Control7Licensed Software Options8CTX670 Cabinet Slots8Base Cabinet8Expansion Cabinets9CTX670 Remote Expansion Cabinet9System Capacities11CTX100 Maximum Capacity Configuration Examples15Station, Line and Option PCBs17Functional Block Diagrams21DKT3000-series Telephones26Liquid Crystal Display (LCD) Models28Speakerphones28DKT300129Tilt Stands29DKT3000-series Upgrade Options30Digital Add-on Module (DADM3020)30Direct Station Selection (DSS) Console.30Integrated PC Interface (BPCI)31Headset/Ringer Interface (BHEU)31Speaker Off-hook Call Announce (BVSU)31Cordless Digital Telephones32DKT2104-CT32DKT2004-CT33CTX Attendant Console33Peripherals35MCK Office Extender and PBXgateway35Door Phone (MDFB)35Door Phone/Lock Control Unit (DDCB)36External Speaker (HESB)36Toshiba Stratagy and Stratagy DK Voice Processing36Cabling and Connectors36Account Codes37Add-on Module (DADM)37Advisory Messages37Alternate Answer Point37Automatic Busy Redial38Automatic Call Distribution (ACD) Server38Multiple Group Agent Login38Skills-based Routing38Priority Queuing38Advanced Call Routing38Agent Priority Routing39Intelligent Announcements39IVR Voice Assistant Open Database Connectivity (ODBC) Access39Automatic Callback (ACB)39Automatic Line Selection39Automatic Release40Automatic Release from Hold40Automatic Release of Incoming Calls40Station Automatic Release40Background Music (BGM)40Call Completion40Call Forward41Station Call Forward41System Call Forward41Call Forward Conditions41Call Forward Destination42Call Forward – Call Types42Call Forward Remote42Call History42Call Park43Call Park Orbits43Park and Page43Call Pickup43Call Waiting43Caller Identification44ISDN Calling ID Name and Number44Camp on Busy44Automatic Camp On44Off-hook Camp On45Cancel Button45Centrex/PBX Compatible45Centrex Ringing Repeat45Classes of Service (COS)45Computer Telephony Integration (CTI)46Digital Telephone Integrated PC Interface46Conference Calls46Conference On-Hold46Join Button46Releasing from Tandem CO Line Connections46Voice Mail Conference47Continuous DTMF Tone47Credit Card Calling47CTX WinAdmin47Data Privacy47Day/Night Mode – Auto Schedule48Delayed Ringing48Destination (Toll) Restriction49Through Dialing49Direct Inward Dialing (DID)49Dialed Number Identification Service (DNIS)49Digital Pad50Direct Inward System Access (DISA)50Directory Numbers51Primary [DN] Buttons51Phantom [DN] Buttons51Pilot [DN]51Distinctive LED Indicator51Distinctive Ringing52Do Not Disturb (DND)52Direct Station Selection (DSS) Buttons52[DSS] Button Status Display52DTMF Receivers53DTMF Back Tone53DTMF and Dial Pulse CO Line Compatibility53DTMF Signal Time53Emergency Call53Feature Prompting with Soft Keys53Enhanced E91154External Amplified Speaker54Flash Button54Flexible Line Ringing54Flexible Numbering55Handsfree Answerback55Headset55Hearing Aid Compatible55High Call Volume Buttons55Hold55Automatic Hold55Analog Hold55Call Hold56Consultation Hold56Exclusive Hold56Hold Recall56Hot Dialing56Hotline Service56Integrated Services Digital Network (ISDN)56Least Cost Routing (LCR)57Line Buttons57CO Line Buttons57Pooled CO Line Button57Group CO Line Button58Live System Programming58Lost Call Treatment58Message Waiting58LED Indication58Stutter Dial Tone58Microphone (External Unit)59Music-on-hold59Off-Hook Call Announce (OCA)59Off-Premise Stations59Override60Call Forward Override60Class Of Service Override60Do Not Disturb (DND) Override60Executive Override60Privacy Override60Paging61Telephone Group Paging61External Speaker Page Zones61Emergency Page61Night Ringing Over Selected Page Zones61Power Failure Protection61Power Failure Transfer61Reserve Power Battery Backup62Privacy62Repeat Last Number Dialed62Ring Over Busy62Speed Dial63One Touch Buttons63Station Hunting64Serial Hunting64Circular Hunting64Distributed Hunting64Camp on to Hunt Groups64Station Message Detail Recording (SMDR)65Strata Net Multi-system Networking65Coordinated Numbering Plan65QSIG Basic Call Control65Alternate Routing65Centralized Attendant66Centralized Voice Mail66Network SMDR66System Fault Finding and Diagnostics66Alarm Indication of System Faults66SmartMedia Card66Fault Detection and Error Logs66Event and System Administration Logs67Automatic Fault Recovery67System Trace67Manual Test67Backup/Restore67Maintenance and Administration67Software Upgrade67Transfer67Transfer with Camp On67Transfer Immediate68Transfer Privacy68Transfer (Screened)68Transfer (Unscreened)68Transfer to Voice Mail68Music or Ringing Option68User Programming Mode68Voice or Tone Signaling69Voice Mail Integration69DTMF Integration69Simplified Message Desk Interface (SMDI)69Toshiba Proprietary Integration70Direct Transfer to Voice Mailbox70Volume Control70Environmental Characteristics71CTX100 Power Considerations72CTX670 Power Considerations72Reserve Power73Hardware Compatibility74Public Network Requirements76Station Loop Lengths77Standard Telephone Ringer Specifications783000-series Telephone Option PCBs78Station Dimensions78System Tones80Index83Size: 1.9 MBPages: 100Language: EnglishOpen manual