Polycom 3725-70003-009F Manual De Usuario
ReadiVoice Administration & Maintenance Guide
128
Proprietary & Confidential
Enabling Account Options Updating
With Account Options Updating enabled, you can use the Provisioning Stored
Procedure Interface (PSPI) to retrieve records of the account options changes
Procedure Interface (PSPI) to retrieve records of the account options changes
that your subscribers make (using the account options menu in the call flow).
This lets you update your customer management database through PSPI.
At this time, the Account Options Updating mechanism only records changes
made via DTMF commands; changes made through the Moderator aren’t
available.
This feature works as follows:
This lets you update your customer management database through PSPI.
At this time, the Account Options Updating mechanism only records changes
made via DTMF commands; changes made through the Moderator aren’t
available.
This feature works as follows:
1
When a subscriber uses the account options menu (prior to conference) to
change a feature setting on his or her account, the ReadiVoice system
writes a record of that change to a special table, AccOptChanges (in
change a feature setting on his or her account, the ReadiVoice system
writes a record of that change to a special table, AccOptChanges (in
addition to updating the subscriber record, of course).
The AccOptChanges record identifies the subscriber, the time of the
change, the subscriber field that was changed, and its old and new values.
The AccOptChanges record identifies the subscriber, the time of the
change, the subscriber field that was changed, and its old and new values.
2
Using the GetAccOptChanges stored procedure (see the ReadiVoice PSPI
Reference), you retrieve the new options update records from the
Reference), you retrieve the new options update records from the
AccOptChanges table from time to time. This flags those records as
processed.
processed.
3
Periodically, you must run the cleanAccOptChanges.pl purge script to
delete the processed records from the AccOptChanges table.
delete the processed records from the AccOptChanges table.
To use this feature:
1
Review the GetAccOptChanges stored procedure description in the
ReadiVoice PSPI Reference and ensure that you have a process in place for
retrieving options update records from the AccOptChanges table.
retrieving options update records from the AccOptChanges table.
2
In cnow’s crontab file, schedule the cleanAccOptChanges.pl purge
script to run every 24 to 48 hours. See
script to run every 24 to 48 hours. See
on page 110 for details of how to use this script.
3
As user cnow, open the.odprocrc file for editing, and find the
[bridgeInt] section. To enable the Account Options Updating feature,
set the dtmfOptChanges
variable as follows:
Caution!
Don’t attempt to perform these tasks unless you’re an experienced Informix
database and UNIX system administrator. Perform the following procedure after
operational hours.
database and UNIX system administrator. Perform the following procedure after
operational hours.
[bridgeInt]
...
...
dtmfOptChanges = 1