Manual De UsuarioTabla de contenidosReadiVoice® Administration & Maintenance Guide1Contents3Figures8Tables12About This Manual15Purpose15Document Conventions16Support17Introducing the ReadiVoice® System19What is the ReadiVoice System?19How ReadiVoice Conferencing Works19Starting and Joining a Conference20Controlling a Conference20Managing Your ReadiVoice System21Operator Interface21Provisioning Interface22Administration Interface22Components of the ReadiVoice System23ReadiVoice-PSTN Systems23ReadiVoice-IP Systems27ReadiVoice-IP Call Processing28“Dialing” in ReadiVoice-IP Systems29ReadiVoice Call Flow30How Quick-Start and Conference Continuation Affect Call Flow30How One-Click Conference Affects Call Flow30How A Two-Password Configuration Affects Call Flow32How IP Tributaries Affect ReadiVoice-IP Call Flow32Administering the ReadiVoice System33Opening ReadiVoice System Administration34Maintaining Bridge Information36Adding a New Bridge36Modifying an Existing Bridge38Deleting a Bridge39Working with Translation Numbers40Working with Bridge Groups and Routing Lists43Managing Bridge Groups43Managing Routing Lists45Working with Number Groups48Adding a Number Group49Modifying a Number Group50Deleting a Number Group50Working with Access Classes51Adding an Access Class51Renaming an Access Class52Deleting an Access Class52Working with Access Phone Numbers53Adding Access Phone Numbers54Moving Fixed Access Numbers to Another Bridge55Reassigning an Access Phone Number’s Subscribers56Changing an Access Phone Number’s Access Class58Changing Hidden Numbers59Deleting an Access Phone Number60Working with Multiple Providers61Adding a Provider61Editing a Provider Account63Deleting a Provider64Working with Subscriber Groups64Adding a New Subscriber Group65Editing a Subscriber Group66How Continuation Settings Interact76Deleting a Subscriber Group77Setting Up the Provisioning Interface78Managing System Access81Adding an Internal User81Changing an Internal User’s Password83Deleting an Internal User84Defining Invalid Subscriber Passwords84Adding Entries to the List of Invalid Subscriber Passwords84Deleting Entries from the List of Invalid Subscriber Passwords85Monitoring the ReadiVoice System87Accessing the Monitoring Tools87Checking System Status89Viewing Conferencing Information90Current Conferences Information90CDR Data by Subscriber91CDR Data by Conference92Detailed CDR Data for One Conference94Viewing Operator Information95Viewing Operator Request Records95Viewing Operator Request Statistics97Using the SNMP Monitor99Using the Channel State Monitor104Maintaining the ReadiVoice System109Quick Maintenance Checklist110Understanding Informix Backup111Archives111Logical Logs112Backing Up Logical Logs114Daily Maintenance Tasks115Stopping Logical Log Backup and Replacing Tapes115Checking the ReadiVoice Processes115Checking Informix Dynamic Server117Restarting Backup and Verifying Tape Drive Status120Weekly Maintenance Tasks121Checking Solaris Disk Space121Checking for Defunct Processes122Database Maintenance Tasks123Purging Outdated Call Detail Records (CDRs)123Purging Subscriber Records Flagged for Deletion127Purging the CacsEventUpdate Table128Purging the AccOptChanges Table128Infrequent Maintenance Tasks129Stopping and Restarting ReadiVoice Processes129Rebooting the Sun Server130Rebooting a Bridge131Changing the ReadiVoice Password132Manually Backing Up and Restoring133Configuring the ReadiVoice System135Changing System Configuration Settings136Changing the Talker Update Frequency141Configuring Shortened Dial-Out Call Flow142Disabling Waiting Room Notifications143Configuring Dial-Out Billing144Enabling Account Options Updating146Using the Music Hold Extender Message148Configuring Remote Alarm Notifications149Pager Notification Setup149Email Notification Setup150Testing Remote Alarm Notification151Changing the Alarm Settings152Continuously Monitoring for Alarms153Interpreting the Alarm Codes154Enabling Conference Recording155Enabling Conference Recording Connections155How Conference Recording Works158Enabling SNMP Logging159Changing the Web Server Port160Enabling Operators to Unlock Conferences161Customizing & Branding Your ReadiVoice System163Customizing Touchtone Commands163Rules and Guidelines for Customizing Commands164Procedure for Customizing Commands164Detailed Information for Specific Touchtone Features166Customizing Confirmation Sounds170Customizing the Moderator Interface171Branding the Moderator with Your Company Logo171Customizing the Moderator for a Specific Subscriber Group172Working with Prompt Sets174Adding a Prompt Set175Renaming a Prompt Set176Deleting a Prompt Set176Customizing Greetings and Related Messages177Creating Your Own Indexed WAVE Files179Building Indexed WAVE Files179Details About the WAVE File Format183Indexed WAVE File Specifications184Diagnostics and Troubleshooting187Viewing Critical Logs187Database Troubleshooting189Checking for Informix Server Engine Errors189Checking for Slow SQL Queries189Logging Database Activity with the Database Monitoring Script190Telephony Troubleshooting191Dial-Out Channel Testing191Dial-In Channel Testing194Voice Prompts and Call Flows197Overview197About Initial Greetings199Voice Prompt File Reference200Call Flow Diagrams223CDR Data Reference269CDR Processing Database269Informix CDR Tables270SNMP Events and Alarms279SNMP Reference279Contents of the SNMP MIB281Using the SNMP Log Files284Contents of SNMP Log File284Contents of Histogram Log File288ReadiVoiceIP with IP Tributaries289What are IP Tributaries?289Implementing IP Tributaries292Index293Tamaño: 3 MBPáginas: 300Language: EnglishManuales abiertas
