Samsung SCX-4828FN Manual De Usuario

Troubleshooting_ 71

The machine is not 

receiving power.

Check the power cord 

connections. Check the power 

switch and the power source.

The machine is not 

selected as the 

default printer.

Select Samsung SCX-4x24 

Series or SCX-4x28 Series as 

your default printer in your 

Windows.

•

Check the machine for the following:

•

The front cover is not closed. Close the cover.

•

Paper is jammed. Clear the paper jam. See page 65.

•

No paper is loaded. Load paper. See page 34.

•

The toner cartridge is not installed. Install the toner 

cartridge.

•

If a system error occurs, contact your service 

representative.

The connection 

cable between the 

computer and the 

machine is not 

connected properly.

Disconnect the printer cable and 

reconnect it.

The connection 

cable between the 

computer and the 

machine is 

defective.

If possible, attach the cable to 

another computer that is working 

properly and print a job. You can 

also try using a different printer 

cable.

The port setting is 

incorrect.

Check the Windows printer setting 

to make sure that the print job is 

sent to the correct port. If the 

computer has more than one port, 

make sure that the machine is 

attached to the correct one.

The machine may 

be configured 

incorrectly. 

Check the printer properties to 

ensure that all of the print settings 

are correct. 

The printer driver 

may be incorrectly 

installed.

Repair the printer software. See 

the Software section.

The machine is 

malfunctioning.

Check the display message on 

the control panel to see if the 

machine is indicating a system 

error.

The document size 

is so big that the 

hard disk space of 

the computer is not 

enough to access 

the print job.

Get more hard disk space and 

print the document again.

The paper source 

selection in the 

printer properties 

may be incorrect.

For many software applications, 

the paper source selection is 

found under the Thin Paper tab 

within the printer properties. 

Select the correct paper source. 

See the printer driver help screen.

The job may be very 

complex.

Reduce the complexity of the 

page or try adjusting the print 

quality settings.

The page orientation 

setting may be 

incorrect.

Change the page orientation in 

your application. See the printer 

driver help screen.

The paper size and 

the paper size 

settings do not 

match.

Ensure that the paper size in the 

printer driver settings matches the 

paper in the tray.

Or, ensure that the paper size in 

the printer driver settings matches 

the paper selection in the 

software application settings you 

use.

The printer cable is 

loose or defective.

Disconnect the printer cable and 

reconnect. Try a print job that you 

have already printed successfully. 

If possible, attach the cable and 

the machine to another computer 

and try a print job that you know 

works. Finally, try a new printer 

cable.

The wrong printer 

driver was selected.

Check the application’s printer 

selection menu to ensure that 

your machine is selected.

The software 

application is 

malfunctioning.

Try printing a job from another 

application.

The operating 

system is 

malfunctioning.

Exit Windows and reboot the 

computer. Turn the machine off 

and then back on again.

The toner cartridge 

is defective or out of 

toner.

Redistribute the toner, if 

necessary. See page 60.

If necessary, replace the toner 

cartridge.

The file may have 

blank pages.

Check the file to ensure that it 

does not contain blank pages.

Some parts, such as 

the controller or the 

board, may be 

defective.

Contact a service representative.