Samsung SCX-4828FN Manual De Usuario

Troubleshooting_ 75

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Make sure that you place the original to be 

scanned face down on the scanner glass, or 

face up in the ADF.

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There may not be enough available memory 

to hold the document you want to scan. Try 

the Prescan function to see if that works. Try 

lowering the scan resolution rate.

•

Check that the USB cable is connected 

properly.

•

Make sure that the USB cable is not 

defective. Switch the cable with a known 

good cable. If necessary, replace the cable.

•

Check that the scanner is configured 

correctly. Check scan setting in the SmarThru 

Configuration or the application you want to 

use to make certain that the scanner job is 

being sent to the correct port.

•

Check if the machine is printing received 

data. If so, scan the document after the 

received data has been printed.

•

Graphics are scanned more slowly than text.

•

Communication speed slows in scan mode 

because of the large amount of memory 

required to analyze and reproduce the 

scanned image. Set your computer to the 

ECP printer mode through BIOS setting. It will 

help to increase the speed. For details about 

how to set BIOS, refer to your computer 

user’s guide.

Message appears on 
your computer 
screen:
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“Device can't be 

set to the H/W 

mode you want.”

•

“Port is being used 

by another 

program.”

•

“Port is Disabled.

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“Scanner is busy 

receiving or 

printing data. 

When the current 

job is completed, 

try again.”

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“Invalid handle.”

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“Scanning has 

failed.”

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There may be a copying or printing job in 

progress. When that job is complete, try your 

job again.

•

The Selected port is currently being used. 

Restart your computer and try again.

•

The printer cable may be improperly 

connected or the power may be off.

•

The scanner driver is not installed or the 

operating environment is not set up properly.

•

Ensure that the machine is properly 

connected and the power is on, Then restart 

your computer.

•

The USB cable may be improperly connected 

or the power may be off.

•

Unplug the power cord and plug it in again. 

•

Ensure that there is power to the electrical 

outlet.

•

Check that the phone line is connected 

properly.

•

Check that the phone socket in the wall is 

working by plugging in another phone.

Make sure that the numbers are stored in 

memory correctly. Print a Phone Book list, 

referring to page 53.

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Make sure that the paper is not wrinkled and 

you are putting it in correctly. Check that the 

original is the right size, not too thick or thin 

•

Make sure that the ADF is firmly closed.

•

The ADF rubber pad may need to be 

replaced. See page 62.

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The receiving mode should be set to Fax.

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Make sure that there is paper in the tray.

•

Check to see if the display shows any error 

message. If it does, clear the problem.

•

Make sure that the original is loaded in the 

ADF or on the scanner glass. 

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 should show up on the display. 

•

Check the fax machine you are sending to, to 

see if it can receive your fax.

•

The fax machine sending you the fax may be 

faulty. 

•

A noisy phone line can cause line errors. 

•

Check your machine by making a copy. 

•

The toner cartridge may be empty. Replace 

the toner cartridge, referring to page 61. 

The fax machine sending you the fax had a 

temporary document jam. 

Check your scan unit for marks and clean it. 

See page 59.

The other fax machine may be turned off, out of 

paper, or cannot answer incoming calls. Speak 

with the other machine operator and ask her/

him to sort out the problem.

There may not be enough memory space to 

store the fax. If the display shows the Memory 
Full

 message, delete from memory any faxes 

you no longer need and then try again to store 

the fax.