Samsung 5935NX Manual De Usuario

Troubleshooting_ 112

If toner smears on the page: 

•

Clean the inside of the machine. (See 

•

Check the paper type and quality. (See "Print 

media specifications" on page 126.)

•

Remove the toner cartridge and then, install 

a new one. (See "Replacing the toner 

cartridge" on page 119.)

If marks repeatedly appear on the printed side of 

the page at even intervals:

•

The toner cartridge may be damaged. If you 

still have the same problem, remove the 

toner cartridge and, instll a new one. (See 

•

Parts of the machine may have toner on 

them. If the defects occur on the back of the 

page, the problem will likely correct itself 

after a few more pages.

•

The fusing assembly may be damaged. 

Contact a service representative.

Background scatter results from bits of toner 

randomly distributed on the printed page. 

•

The paper may be too damp. Try printing 

with a different batch of paper. Do not open 

packages of paper until necessary so that 

the paper does not absorb too much 

moisture.

•

If background scatter occurs on an envelope, 

change the printing layout to avoid printing 

over areas that have overlapping seams on 

the reverse side. Printing on seams can 

cause problems.

•

If background scatter covers the entire 

surface area of a printed page, adjust the 

print resolution through your software 

application or in Printing Preferences. (See 

•

If characters are improperly formed and 

producing hollow images, the paper stock 

may be too slick. Try different paper. (See 

•

If characters are improperly formed and 

producing a wavy effect, the scanner unit may 

need service. (See "Cleaning the scan unit" 

•

Ensure that the paper is loaded properly.

•

Check the paper type and quality. (See "Print 

•

Ensure that the guides are not too tight or too 

loose against the paper stack.

•

Ensure that the paper is loaded properly.

•

Check the paper type and quality. Both high 

temperature and humidity can cause paper 

curl. (See "Print media specifications" on 

•

Turn the stack of paper over in the tray. Also 

try rotating the paper 180° in the tray.

•

Ensure that the paper is loaded properly.

•

Check the paper type and quality. (See "Print 

•

Turn the stack of paper over in the tray. Also 

try rotating the paper 180° in the tray.

Check for leaking toner. Clean the inside of the 

machine. (See "Cleaning the inside" on 

•

The toner cartridge may not be installed 

properly. Remove the cartridge and reinsert it.

•

The toner cartridge may be defective. 

Remove the toner cartridge and install a new 

one. (See "Replacing the toner cartridge" on 

•

The machine may require repair. Contact a 

service representative.