Samsung CLX-8380ND Manual De Usuario

12.15   

<Troubleshooting>

The following chart lists some conditions that may occur and the 
recommended solutions. Follow the suggested solutions until the 
problem is corrected. If the problem persists, please call for service.

The touch screen 
does not show 
anything.

• Adjusts the brightness of the touch screen.
• Turn the machine off and turn it on again. If 

the problem persists, please call for service.

Paper is jammed 
during printing.

Clear the paper jam. (Page 12.3)

Paper sticks 
together.

• Ensure that there is not too much paper in the 

tray. The tray can hold up to 520 sheets of 
paper, depending on the thickness of the 
paper.

• Make sure that you are using the correct type 

of paper. (Page 4.3)

• Remove paper from the tray and flex or fan 

the paper.

• Humid conditions may cause some paper to 

stick together.

Multiple sheets of 
paper do not 
feed.

• Different types of paper may be stacked in the 

tray. Load paper of only one type, size, and 
weight.

• If multiple sheets have caused a paper jam, 

clear the paper jam. (Page 12.3)

Paper does not 
feed into the 
machine.

• Remove any obstructions from inside the 

machine.

• Paper has not been loaded correctly. Remove 

paper from the tray and reload it correctly.

• There is too much paper in the tray. Remove 

excess paper from the tray.

• The paper is too thick. Use only paper that 

meets the specifications required by the 
machine. (Page 4.3)

• If an original does not feed into the machine, 

the DADF rubber pad may require to be 
replaced. Contact a service representative.

The paper keeps 
jamming.

• There is too much paper in the tray. Remove 

excess paper from the tray. If you are printing 
on special materials, use the multi-purpose 
tray.

• An incorrect type of paper is being used. Use 

only paper that meets the specifications 
required by the machine. (Page 4.3)

• There may be debris inside the machine. 

Open the front cover and remove the debris.

• If an original does not feed into the machine, 

the DADF rubber pad may need to be 
replaced. Contact a service representative.

Transparencies 
stick together in 
the paper exit.

Use only transparencies specifically designed 
for laser printers. Remove each transparency as 
it exits from the machine.

Envelopes skew 
or fail to feed 
correctly.

Ensure that the paper guides are against both 
sides of the envelopes.

The 
machine 
does not 
print.

The machine is not 
receiving power.

Check the power cord 
connections. Check the 
power switch and the power 
source.

The machine is not 
selected as the 
default printer.

Select Samsung CLX-8380 
Series PCL 6 or Samsung 
CLX-8380 Series PS as your 
default printer in your 
Windows.

Check the machine for the following:
• The side cover is not closed. Close the side cover.
• Paper is jammed. Clear the paper jam. (Page 12.3)
• No paper is loaded. Load paper. (Page 4.7)
• The toner cartridge or the imaging unit is not 

installed. Install the toner cartridge or imaging unit.

If a system error occurs, contact your service 
representative.

The connection cable 
between the 
computer and the 
machine is not 
connected properly.

Disconnect the printer cable 
and reconnect it.