Samsung CLX-8380ND Manual De Usuario

12.17   

<Troubleshooting>

PDF file 
does not 
print 
correctly-
some parts 
are missing 
in the 
graphics, 
text or 
illustrations.

Incompatibility 
between the PDF file 
and the Acrobat 
products.

Printing the PDF file as an 
image may enable the file to 
print. Turn on Print As Image 
from the Acrobat printing 
options.

 It will take longer to 

print when you print a PDF 
file as an image.

Before 
printing, the 
machine 
emits vapor 
near the 
output tray.

Using damp paper 
can cause vapor 
during printing.

This is not a problem. Just 
keep printing.

Your 
machine 
has an odd 
smell 
during initial 
use.

The oil used to 
protect the fuser is 
evaporating.

After printing about 100 color 
pages, there will be no more 
smell. It is a temporary issue.

The print 
quality of 
photos is 
not good. 
Images are 
not clear.

The resolution of the 
photo is very low. 

Reduce the photo size. If you 
increase the photo size in the 
software application, the 
resolution will be reduced. 

The 
machine 
does not 
print special 
sized paper 
such as a 
billing 
paper.

Paper size and paper 
size setting do not 
match.

Set the correct paper size in 
the Custom in the Paper tab 
in the printer propeties. See 
Software section.

If the inside of the machine is dirty or paper has been loaded improperly, 
you may notice a reduction in print quality. See the table below to clear 
the problem. 

If a vertical white streak or faded area appears 
on the page:
• The toner supply is low. You may be able to 

temporarily extend the toner cartridge life. If 
this does not improve the print quality, install 
a new toner cartridge.

• The paper may not meet paper 

specifications; for example, the paper may 
be too moist or rough. (Page 4.3)

• If the entire page is light, the print resolution 

setting is too low or the toner save mode is 
on. Adjust the print resolution and turn the 
toner save mode off. See the help screen of 
the printer driver and refer to Software 
section, respectively.

• A combination of faded or smeared defects 

may indicate that the toner cartridge needs 
cleaning. Contact a service representative.

• The surface of the LSU part inside the 

machine may be dirty. Clean the LSU, 
contact a service representative. 

• The paper may not meet specifications; for 

example, the paper may be too moist or 
rough. (Page 4.3)

• The transfer roller may be dirty. Clean the 

inside of your machine. Contact a service 
representative.

• The paper path may need cleaning. Contact 

a service representative.

If faded areas, generally rounded, occur 
randomly on the page:
• A single sheet of paper may be defective. 

Try reprinting the job.

• The moisture content of the paper is uneven 

or the paper has moist spots on its surface. 
Try a different brand of paper. (Page 4.3)

• The paper lot is bad. The manufacturing 

processes can cause some areas to reject 
toner. Try a different kind or brand of paper.

• If these steps do not correct the problem, 

contact a service representative.