Samsung CLX-8380ND Manual De Usuario

12.23   

<Troubleshooting>

The machine does not 
print.

The CUPS (Common Unix Printing System) 
version distributed with SuSE Linux 9.2 (cups-
1.1.21) has a problem with ipp (Internet Printing 
Protocol) printing.
• Check if the printer driver is installed in your 

system. Open the Unified Driver configuration 
tool and switch to the Printers tab in the 
Printers configuration window to look at the list 
of available printers. Make sure that your 
machine is displayed on the list. If not, use the 
Add new printer wizard to set up your device.

• Check if the printer has started. Open Printers 

configuration and select your machine on the 
printers list. Look at the description in the 
Selected printer pane. If its status contains 
“(stopped)” string, please, press the Start 
button. After that, normal operation of the 
printer should be restored. The “stopped” 
status might be activated when some 
problems in printing occurred. For instance, 
this could be an attempt to print documents 
when the port is claimed by a scanning 
application.

• Check if the port is not busy. Since functional 

components of MFP (printer and scanner) 
share the same I/O interface (port), the 
situation of simultaneous access for different 
“consumer” application to the same port is 
possible. To avoid possible conflicts, only one 
of them is allowed to gain control over the 
device at a time. The other “consumer” will 
encounter “device busy” response. You should 
open the ports configuration and select the 
port assigned to your printer. In the Selected 
port pane you can see if the port is occupied 
by some other application. If this is the case, 
you should wait for completion of the current 
job or you should press the Release port 
button, if you are sure that the owner is not 
functioning properly.

• Check if your application has special print 

options such as “-oraw”. If “-oraw” is specified 
in the command line parameter then remove it 
to print properly. For Gimp front-end, select 
“print” -> “Setup printer” and edit the command 
line parameter in the command item.

• The CUPS (Common Unix Printing System) 

version distributed with SuSE Linux 9.2 (cups-
1.1.21) has a problem with ipp (Internet 
Printing Protocol) printing.Use the socket 
printing instead of ipp or install later version of 
CUPS (cups-1.1.22 or higher).

The machine does 
not appear on the 
scanners list.

• Check if your machine is attached to your 

computer. Make sure that it is connected 
properly via the USB port and is turned on.

• Check if the scanner driver for your machine is 

installed in your system. Open the Unified 
Driver configuration tool, switch to Scanner 
configuration, then press Drivers. Make sure 
that the window lists a driver with a name 
corresponding to your machine's name. Check 
if the port is not busy. Since functional 
components of MFP (printer and scanner) 
share the same I/O interface (port), the 
situation of simultaneous access to different 
“consumer” applications using the same port is 
possible. To avoid possible conflicts, only one 
of them is allowed to gain control over the 
device at a time. The other “consumer” will 
encounter a “device busy” response. This 
usually happens while starting the scan 
procedure, and an appropriate message box 
appears.

• To identify the source of the problem, you 

should open ports configuration and select the 
port assigned to your scanner. The port symbol 
/dev/mfp0 corresponds to LP:0 designation 
displayed in the scanners’ options, /dev/mfp1 
relates to LP:1 and so on. USB ports start at /
dev/mfp4, so scanner on USB:0 relates to /
dev/mfp4 respectively, and so forth 
sequentially. In the Selected port pane you can 
see if the port is occupied with some other 
application. If this is the case, you should wait 
for completion of the current job or you should 
press the Release port button, if you are sure 
that the port owner is not functioning properly.