Samsung CLX-8380ND Manual De Usuario

12.21   

<Troubleshooting>

Message appears 
on your computer 
screen:
• “Device can't be 

set to the H/W 
mode you want.”

• “Port is being 

used by another 
program.”

• “Port  is 

Disabled.”

• “Scanner is busy 

receiving or 
printing data. 
When the 
current job is 
completed, try 
again.”

• “Invalid handle.”
• “Scanning has 

failed.”

• There may be a copying or printing job in 

progress. Try your job again when that job is 
finished, try your job again.

• The selected port is currently being used. 

Restart your computer and try again.

• The printer cable may be improperly 

connected or the power may be off.

• The scanner driver is not installed or the 

operating environment is not set up properly.

• Ensure that the machine is properly 

connected and the power is on, then restart 
your computer.

• The USB cable may be improperly connected 

or the power may be off.

I cannot find a 
scanned image 
file. 

You can check the destination for the scanned file 
on the Advanced page in the Network Scan 
program’s Properties screen. 

I cannot find the 
scanned image 
file after 
scanning.

• Check if the scanned file is on your computer.
• Check Send image immediately to the 

specified folder using an associated default 
application on the Advanced page in the 
Properties screen of the Network Scan 
program to open the scanned image 
immediately after scanning. 

I forgot my ID.

Check your ID in the Server page in the 
Properties screen of the Network Scan program. 

I cannot view 
the Help file. 

To view the Help file, you need to have Internet 
Explorer 4 service pack 2 or above. 

I cannot use the 
Samsung 
Network Scan 
Manager 

Check your operating system. Supported 
operating systems are Windows 2000/XP/2003/
Vista. 

The machine is not 
working, there is no 
display and the 
buttons are not 
working.

• Unplug the power cord and plug it in again. 
• Ensure that there is power being supplied to 

the electrical outlet.

No dial tone 
sounds.

• Check that the phone line is properly 

connected.

• Check that the phone socket on the wall is 

working by plugging in another phone.

The numbers 
stored in memory 
do not dial 
correctly.

Make sure that the numbers are stored in 
memory correctly. Print a Fax Phone Book. 
(Page 6.6)

The original does 
not feed into the 
machine.

• Make sure that the paper is not wrinkled and 

you are inserting it in correctly. Check that 
the original is the right size, not too thick or 
thin.

• Make sure that the DADF is firmly closed.
• The DADF rubber pad may need to be 

replaced. Contact a service representative.

Faxes are not 
received 
automatically.

• The receiving mode should be set to Fax.
• Make sure that there is paper in the tray.
• Check to see if the display shows any error 

message. If it does, clear the problem.

The machine does 
not send.

• Make sure that the original is loaded in the 

DADF or on the scanner glass. 

• Check the fax machine you are sending to, 

to see if it can receive your fax.

The incoming fax 
has blank spaces 
or is of poor quality.

• The fax machine sending you the fax may be 

faulty. 

• A noisy phone line can cause line errors. 
• Check your machine by making a copy. 
• The toner cartridge may be empty. Replace 

the toner cartridge, referring to page 11.4. 

Stretched words 
appear on an 
incoming fax.

The fax machine sending the fax had a 
temporary document jam. 

There are lines on 
the originals you 
sent.

Check your scan unit for marks and clean it. 
(Page 11.2)

The machine dials 
a number, but the 
connection with the 
other fax machine 
fails.

The other fax machine may be turned off, out 
of paper, or cannot answer incoming calls. 
Speak with the other machine operator and ask 
her/him to solve out the problem.