Avaya CCM3.1 Manual De Usuario

The alarms are reported on a weekly basis for each individual profile.  
There is a separate file for each day of the week.  An existing file for the 
current day will be overwritten by the INDeX CCV, therefore only allowing a 
7-day look-back in detail. 

 

This is divided into seven days, Monday to Sunday.  Click to select the 
required day(s).   

 

Click to select the required Device Type(s).  The available device types are:  
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Pilot Number  

 

Click to select the required state(s).  The Alarm States are received from 
the CCV.   

 

The alarm levels fall into two groups either Low or High.  Each group has 
three types, which are Normal, Caution and Critical.   

The settings for the alarm levels are set within the CCV program.  For more 
information about alarm levels please refer to the Call Center View user 
Manual.