Bay Technical Associates none Manual De Usuario

 

Technical Support and Online Services

 

114200 Rev. A

 

xxvii

 

 

Bay Networks Information Services provide up-to-date support information as a 
first-line resource for network administration, expansion, and maintenance. This 
information is available from a variety of sources.

 

The Bay Networks Customer Support Web Server offers a diverse library of 
technical documents, software agents, and other important technical information 
to Bay Networks customers and partners.

A special benefit for contracted customers and resellers is the ability to access the 
Web Server to perform Case Management. This feature enables your support staff 
to interact directly with the network experts in our worldwide Technical Response 
Centers. A registered contact with a valid Site ID can

•

View a listing of support cases and determine the current status of any open 
case. Case history data includes severity designation, and telephone, e-mail, 
or other logs associated with the case.

•

Customize the listing of cases according to a variety of criteria, including 
date, severity, status, and case ID. 

•

Log notes to existing open cases. 

•

Create new cases for rapid, efficient handling of noncritical network 
situations.   

•

Communicate directly via e-mail with the specific technical resources 
assigned to your case.

The Bay Networks URL is 

 

. Customer Service is a 

menu item on that home page.

 

Accessible via URL

 

 (134.177.3.26), this site 

combines and organizes support files and documentation from across the 
Bay Networks product suite, including switching products from our Centillion™ 
and Xylogics

 

®

 

 business units. Central management and sponsorship of this FTP 

site lets you quickly locate information on any of your Bay Networks products.