Fujitsu 2.1 Manual De Usuario

Chapter 10  Troubleshooting
  10.2  How to Obtain Error Information

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Copyright 2012 FUJITSU LIMITED

P3AM-4582-03ENZ0

10.2

How to Obtain Error Information

If contacting a Fujitsu field engineer (FE) when an error occurs, prepare the following information.
Obtain error information for each production server and backup server.

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Obtaining information with the Error Information Acquisition function

The procedure for obtaining error information is as follows.

1

Start the Error Information Acquisition function.

The Error Information Acquisition function must be started by users who belong to the
Administrators group.

For Windows Server 2008
Click the [Start] button – [All Programs] – [ETERNUS VSS Hardware Provider] – [Error
Information Acquisition function] to start.

For a Server Core environment
Execute ["installation folder"\bin\stxvsnaperrinfo.exe].

For Windows Server 2012
Click the [Start] icon – [Error Information Acquisition function] to start. 

For a Server Core environment
Execute ["installation folder"\bin\stxvsnaperrinfo.exe].

2

Specify the name of the folder where error information is stored.

Specify the folder name with alphanumeric characters and symbols that can be specified for a
folder name. If inappropriate characters or symbols are specified, an error will occur.

3

Click the [START] button to start acquisition.

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dsnap information

dsnap information is collected using the "dsnap" command.
Check with a Fujitsu field engineer (FE) for the "dsnap" command.

If the Error Information Acquisition function ended abnormally, obtain all of the following information.