Samsung ML-2850D Manual De Usuario

9.6   

<Troubleshooting>

The printer 
does not 
print.
(Continued)

The printer may 
be configured 
incorrectly. 

Check the printer properties to 
ensure that all of the print 
settings are correct. 

The printer driver 
may be 
incorrectly 
installed.

Reinstall the printer driver; See 
the Software Section. Try 
printing a test page.

The printer is 
malfunctioning.

Check the LEDs on the control 
panel to determine if the printer 
is indicating a system error.

Printer 
selects print 
media from 
the wrong 
paper 
source.

The paper source 
selection in the 
printer properties 
may be incorrect.

For many software 
applications, the paper source 
selection is found under the 
Paper tab within the printer 
properties. Select the correct 
paper source. See the 
Software Section.

Paper does 
not feed into 
the printer.

Paper has not 
been loaded 
correctly.

Remove paper from the tray 
and reload it correctly.
Check that the adjustable 
guides are set correctly.

There is too much 
paper in the tray.

Remove excess paper from the 
tray.

The paper is too 
thick.

Use only paper that meets 
printer specifications.

Print job is 
extremely 
slow.

The job may be 
very complex.

Reduce the complexity of the 
page(s) or try adjusting the 
print quality settings.
To adjust the print quality 
settings, reduce the resolution. 
If you have set the resolution to 
1200 dpi (Best), change it to 
600 dpi (Normal). See the 
Software Section.
Change the port setting to the 
USB or network port to improve 
print speed.
Your printer prints A4-sized 
paper at 28 ppm and letter-
sized paper at 30 ppm.

Print job is 
extremely 
slow.
(Continued)

The computer 
may have 
insufficient 
random-access 
memory (RAM). 

Simplify the page layout and 
remove any unnecessary 
graphics from the document.

Half the page 
is blank.

The page layout 
is too complex.

Simplify the page layout and 
remove any unnecessary 
graphics from the document.

The page 
orientation setting 
may be incorrect.

Change the page orientation in 
your application. See the 
Software Section.

The paper size 
and the paper 
size settings do 
not match.

Ensure that the paper size in 
the printer driver settings 
matches the paper in the tray.
Or, ensure that the paper size 
in the printer driver settings 
matches the paper selection in 
the software application 
settings you use.

The paper 
keeps 
jamming.

There is too much 
paper in the tray.

Remove excess paper from the 
tray. 
If printing on special print 
media, use the manual tray.

An incorrect type 
of paper is being 
used.

Use only paper that meets 
printer specifications.
If printing on special print 
media, use the manual tray.

There may be 
debris inside the 
printer.

Open the front cover and 
remove the debris.

The printer 
prints, but 
the text is 
wrong, 
garbled, or 
incomplete.

The printer cable 
is loose or 
defective.

Disconnect and reconnect the 
printer cable. Try a print job that 
you have already printed 
successfully. If possible, attach 
the cable and printer to another 
computer and try a print job 
that you know works. Finally, 
try a new printer cable.

The wrong printer 
driver was 
selected.

Check the application’s printer 
selection menu to ensure that 
your printer is selected.

The software 
application is 
malfunctioning.

Try printing a job from another 
application.

If you are under 
the DOS 
environment, the 
font setting for 
your machine 
may be set 
incorrectly.

Change the font setting. See 
page 1.6.