Samsung ML-3560 Series Manual De Usuario

Solving Problems

7.3

Half the 
page is 
blank.

The page layout is 
too complex.

Simplify the page layout and remove 
any unnecessary graphics from the 
document.
Install more memory in your printer. 
See “Installing Memory DIMM” on 
page 9.1.

The page orientation 
setting may be 
incorrect.

Change the page orientation in your 
application. For details, see the 
Software Section.

The paper size and 
the paper size 
settings do not 
match.

Ensure that the paper size in the 
printer driver settings matches the 
paper in the tray.
Or, ensure that the paper size in the 
printer driver settings matches the 
paper selection in the software 
application settings you use.

The paper 
keeps 
jamming.

There is too much 
paper in the paper 
tray.

Remove excess paper from the tray. 
If printing on special materials, use 
the Multi-Purpose Tray.

An incorrect type of 
paper is being used.

Use only paper that meets printer 
specifications.
If printing on special materials, use 
the Multi-Purpose Tray.

An incorrect output 
method is being 
used.

Special print materials, such as thick 
paper, should not be printed using 
the output tray (face-down). Use the 
rear cover (face-up) instead.

There may be debris 
inside the machine.

Open the top cover and remove the 
debris.

The printer 
prints, but 
the text is 
wrong, 
garbled, or 
incomplete.

The printer cable is 
loose or defective.

Disconnect and reconnect the printer 
cable. Try a print job that you have 
already printed successfully. If 
possible, attach the cable and 
printer to another computer and try 
a print job that you know works. 
Finally, try a new printer cable.

The wrong printer 
driver was selected.

Check the application’s printer 
selection menu to ensure that your 
printer is selected.

The software 
application is 
malfunctioning.

Try printing a job from another 
application.

The printer 
prints, but 
the text is 
wrong, 
garbled, or 
incomplete.

The operating 
system is 
malfunctioning.

If printing from Windows (any 
version), exit to a DOS prompt and 
verify functionality with the following 
command: At a C:\ prompt, type 
Dir LPT1, and press Enter. (This 
assumes you are connected to 
LPT1.)
Exit Windows and reboot the 
computer. Turn the printer off and 
then back on again.

You may start your 
job before turnning 
the  printer on.

Make sure that you turn on the  
printer and start your job.

Pages print, 
but are 
blank.

The toner cartridge 
is defective or out of 
toner.

Redistribute the toner cartridge. See 
page 6.2.
If necessary, replace the toner 
cartridge. See page 6.3.

The file may have 
blank pages.

Check the file to ensure that it does 
not contain blank pages.

Some parts, such as 
the controller or the 
board, may be 
defective.

Contact a service representative.

The 
illustrations 
print 
incorrectly in 
Adobe 
Illustrator.

The setting in the 
software application 
is wrong.

Select Download as Bit Image in 
the Advanced Options window of 
the graphic properties. Print the 
document again.