Samsung ML-3560 Series Manual De Usuario

Solving Problems

7.10

• The transfer roller may be dirty. “Cleaning the Inside 

• Check for leaking toner. Clean the inside of the 

printer. 

• The toner cartridge may not be installed properly. 

Remove the cartridge and reinsert.

• The toner cartridge may be defective and need 

replacing. Install a new toner cartridge.

• The printer may require repair. Contact a service 

representative.

• Clean the inside of the printer. 
• Check the paper type and quality. See page 10.2.
• Install a new toner cartridge. See “Replacing the 

• If the problem persists, the printer may require 

repair. Contact a service representative.

Character voids are white areas within characters that 
should be solid black:
• If you are using transparencies, try another type of 

transparency. Because of the composition of the 
transparency, some character voids may be normal. 

• You may be printing on the wrong surface on the 

paper. Remove the paper and turn it around. 

• The paper may not meet paper specifications. See 

If horizontally aligned black streaks or smears appear:
• The toner cartridge may be installed improperly. 

Remove the cartridge and reinsert.

• The toner cartridge may be defective. Install a new 

toner cartridge. See “Replacing the Toner Cartridge” 
on page 6.3.

• If the problem persists, the printer may require 

repair. Contact a service representative.

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Messages appear on the Smart Panel program window or the 
control panel display to indicate the printer’s status or errors. 
Refer to the tables below to understand the messages’ meaning 
and correct the problem if necessary. Messages and their 
meanings are listed in alphabetical order.

: When you call for service, it is very convenient to tell 

the service representative the display message.

If the printed paper is curled or paper does not feed 
into the printer:
• Turn over the stack of paper in the tray. Also try 

rotating the paper 180° in the tray.

• Try printing to rear output tray.

Check Cartridge

A toner cartridge is not 
installed or your toner 
cartridge is not for your 
printer.

Install a Samsung-
approved toner cartridge, 
designed for your printer.

Cleaning Now

An OPC or fuser cleaning 
page is printing. 

Wait until printing is 
complete.

Close Fuser Door

A fuser door is open. 

Close the fuser door firmly.

Cover Open

A cover is open.

Close the top cover or rear 
cover firmly.

Delete

The stored files in the 
optional hard disk is 
deleting

Wait until deleting is 
complete.

Duplex Jam
(1, 2)

A paper jam occurs 
while printing on both 
sides of paper.

Remove the jammed paper 
from the printer, referring 
to page 7.7.

Engine Fuser Error

A problem has occurred 
in the fuser inside the 
printer.

Unplug the power cord and 
plug it in again. If the 
problem persists, call for 
service.