Samsung CLP-610 Series Manual De Usuario

7.16   

<Troubleshooting>

The machine does not 
print.

• Check if the printer driver is installed in 

your system. Open the Unified Driver 
configuration tool and switch to the 
Printers tab in the Printers configuration 
window to look at the list of available 
machines. Make sure that your machine 
is displayed on the list. If not, use the 
Add new printer wizard to set up your 
device.

• Check if the machine has started. Open 

Printers configuration and select your 
machine on the machines list. Look at 
the description in the Selected printer 
pane. If its status contains a “(stopped)” 
string, click Start. After that, normal 
operation of the machine should be 
restored. The “stopped” status might 
have been activated when problems in 
printing occurred. 

• Check if your application has special 

print options such as “-oraw”. If “-oraw” 
is specified in the command line 
parameter, then remove it to print 
properly. For Gimp front-end, select 
“print” -> “Setup printer” and edit the 
command line parameter in the 
command item.

• The CUPS (Common Unix Printing 

System) version distributed with SuSE 
Linux 9.2 (cups-1.1.21) has a problem 
with ipp (Internet Printing Protocol) 
printing. Use the socket printing instead 
of ipp or install a later version of CUPS 
(cups-1.1.22 or higher).

Some color images 
come out in 
unexpected color.

This is a known bug in Ghostscript (until 
GNU Ghostscript version 7.xx) when the 
base color space of the document is 
indexed RGB color space and it is 
converted through CIE color space. 
Because Postscript uses CIE color space 
for Color Matching System, you should 
upgrade Ghostscript on your system to at 
least GNU Ghostscript version 8.xx or 
later. You can find recent Ghostscript 
versions at www.ghostscript.com.

The machine does not 
print whole pages and 
its output is half-page 
printed. 

It is a known problem that occurs when a 
color machine is used on version 8.51 or 
earlier of Ghostscript, 64-bit Linux OS, and 
reported to bugs.ghostscript.com as 
Ghostscript Bug 688252. The problem is 
solved in AFPL Ghostscript v. 8.52 or 
above. Download the latest version of 
AFPL Ghostscript from http://
sourceforge.net/projects/ghostscript/ and 
install it to solve this problem.

I encounter error 
“Cannot open port 
device file” when 
printing a document.

Avoid changing print job parameters (via 
LPR GUI, for example) while a print job is 
in progress. Known versions of CUPS 
server cut off the print jobs whenever print 
options are changed and then try to restart 
the job from the beginning. Since Unified 
Linux Driver locks the port while printing, 
the abrupt termination of the driver keeps 
the port locked and therefore unavailable 
for subsequent print jobs. If this situation 
occurs, try to release the port. 

PDF file does not print 
correctly-some parts are 
missing in the graphics, 
text or illustrations.

Incompatibility between the PDF file and 
the Acrobat products.
Printing the PDF file as an image may 
enable the file to print. Turn on Print As 
Image from the Acrobat printing options.

 It will take longer to print when 

you print a PDF file as an image.

The document has 
printed, but the print job 
has not disappeared from 
the spooler in 
Mac OS 10.3.2.

Update your Mac OS to OS 10.3.3. or 
higher.

Some letters are not 
displayed normally 
during the cover page 
printing.

This problem is caused because the 
Mac OS cannot find the font during the 
cover page printing. English alphabet 
and numbers are displayed normally on 
the cover page.

Some fonts are not 
printed properly in the 
Adobe Illustrator 
program.

Those fonts may not supported by your 
machine. Start the Adobe Illustrator 
program, click File > Print > Illustrator 
tab. Then, check Force Fonts to 
Download, and try again.