Samsung SCX-5935 Series Manual De Usuario

Troubleshooting_ 114

The following chart lists some conditions that may occur and the 

recommended solutions. Follow the suggested solutions until the problem is 

corrected. If the problem persists, call for service.

Turn the machine off and back on again. If the 

problem persists, call for service.

Clear the paper jam. (See "Clearing paper jams" 

on page 109.)

•

Check the maximum paper capacity of the 

tray. (See "Print media specifications" on 

•

Make sure that you are using the correct type 

of paper. (See "Print media specifications" on 

•

Remove paper from the tray and flex or fan 

the paper.

•

Humid conditions may cause some paper to 

stick together.

Different types of paper may be stacked in the 

tray. Load paper of only one type, size, and 

weight.

•

Remove any obstructions from inside the 

machine.

•

Paper has not been loaded correctly. Remove 

paper from the tray and reload it correctly.

•

There is too much paper in the tray. Remove 

excess paper from the tray.

•

The paper is too thick. Use only paper that 

meets the specifications required by the 

machine. (See "Print media specifications" on 

•

If an original does not feed into the machine, 

the document feeder rubber pad may require 

to be replaced. Contact a service 

representative.

•

There is too much paper in the tray. Remove 

excess paper from the tray. If you are printing 

on special materials, use the multi-purpose 

tray.

•

An incorrect type of paper is being used. Use 

only paper that meets the specifications 

required by the machine. (See "Print media 

•

There may be debris inside the machine. 

Open the front cover and remove any debris.

•

If an original does not feed into the machine, 

the document feeder rubber pad may need to 

be replaced. Contact a service representative.

Use only transparencies specifically designed 

for laser printers. Remove each transparency as 

it exits from the machine.

Ensure that the paper guides are against both 

sides of the envelopes.