Samsung SCX-5935 Series Manual De Usuario

Troubleshooting_ 116

If the inside of the machine is dirty or paper has been loaded improperly, 

there might be a reduction in print quality. See the table below to clear the 

problem. 

The machine cable 

is loose or 

defective.

Disconnect the machine 

cable and reconnect. Try a 

print job that you have 

already printed successfully. 

If possible, attach the cable 

and the machine to another 

computer that you know 

works and try a print job. 

Finally, try a new machine 

cable.

The wrong printer 

driver was selected.

Check the application’s 

printer selection menu to 

ensure that your machine is 

selected.

The software 

application is 

malfunctioning.

Try printing a job from 

another application.

The operating 

system is 

malfunctioning.

Exit Windows and reboot the 

computer. Turn the machine 

off and back on again.

If you are in a DOS 

environment, the 

font setting for your 

machine may be 

set incorrectly.

Change the language 

setting. (See "Changing the 

The toner cartridge 

is defective or out of 

toner.

Redistribute the toner, if 

necessary. 

If necessary, replace the 

toner cartridge.

The file may have 

blank pages.

Check the file to ensure that 

it does not contain blank 

pages.

Some parts, such 

as the controller or 

the board, may be 

defective.

Contact a service 

representative.

Incompatibility 

between the PDF 

file and the Acrobat 

products.

Printing the PDF file as an 

image may enable the file to 

print. Turn on Print As 

Image from the Acrobat 

printing options. 

It will take longer to 

print when you print a 

PDF file as an image.

The resolution of 

the photo is very 

low. 

Reduce the photo size. If 

you increase the photo size 

in the software application, 

the resolution will be 

reduced. 

Using damp paper 

can cause vapor 

during printing.

This is not a problem. Just 

keep printing.

Paper size and 

paper size setting 

do not match.

Set the correct paper size in 

the Custom in the Paper tab 

in the Printing Preferences. 

(See "Paper tab" on 

A a

B b

C c

A a

B b

C c

A a

B b

C c

A a

B b

C c

A a

B b

C c

•

If a vertical white streak or faded area 

appears on the page, the toner supply is low. 

You may be able to temporarily extend the 

toner cartridge life. (See"Redistributing toner" 

on page 107.) If this does not improve the 

print quality, install a new toner cartridge.

•

The paper may not meet paper specifications; 

for example, the paper may be too moist or 

rough. (See "Print media specifications" on 

•

If the entire page is light, the print resolution 

setting is too low or the toner save mode is 

on. Adjust the print resolution and turn the 

toner save mode off. See the help screen of 

the printer driver.

•

A combination of faded or smeared defects 

may indicate that the toner cartridge needs 

cleaning. (See "Cleaning the inside" on 

•

The surface of the LSU part inside the 

machine may be dirty. (See "Cleaning the 

•

The paper may not meet specifications; for 

example, the paper may be too moist or 

rough. (See "Print media specifications" on 

•

The transfer roller may be dirty. Clean the 

inside of your machine. Contact a service 

representative.

•

The paper path may need cleaning. Contact a 

service representative.