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Samsung SCX-5935 Series Manual De Usuario

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Troubleshooting_ 118
Copying problems
Curl or wave
•
Ensure that the paper is loaded properly.
•
Check the paper type and quality. Both high 
temperature and humidity can cause paper 
•
Turn the stack of paper over in the tray. Also 
try rotating the paper 180° in the tray.
Wrinkles or 
creases
A
•
Ensure that the paper is loaded properly.
•
Check the paper type and quality. (See "Print 
•
Turn the stack of paper over in the tray. Also 
try rotating the paper 180° in the tray.
Back of printouts 
are dirty
Check for leaking toner. Clean the inside of the 
Solid Color or 
Black pages
•
The toner cartridge may not be installed 
properly. Remove the cartridge and reinsert it.
•
The toner cartridge may be defective. 
Remove the toner cartridge and install a new 
•
The machine may require repair. Contact a 
service representative.
Loose toner
A
•
Clean the inside of the machine. (See 
•
Check the paper type and quality. (See "Print 
•
Remove the toner cartridge and then, install a 
•
If the problem persists, the machine may 
require repair. Contact a service 
representative.
CONDITION
SUGGESTED SOLUTIONS
Character Voids
Character voids are white areas within parts of 
characters that should be solid black:
•
If you are using transparencies, try another 
type of transparency. Because of the 
composition of transparencies, some 
character voids are normal. 
•
You may be printing on the wrong surface of 
the paper. Remove the paper and turn it 
around. 
•
The paper may not meet paper 
specifications. (See "Print media 
Horizontal stripes
If horizontally aligned black streaks or smears 
appear:
•
The toner cartridge may be installed 
improperly. Remove the cartridge and 
reinsert it.
•
The toner cartridge may be defective. 
Remove the toner cartridge and install a new 
•
If the problem persists, the machine may 
require repair. Contact a service 
representative.
Curl
If the printed paper is curled or paper does not 
feed into the machine:
•
Turn the stack of paper over in the tray. Also 
try rotating the paper 180° in the tray. 
•
Change the printer option and try again. Go 
to Printing Preferences, click Paper tab, 
and set type to Thin. (See "Opening Printing 
An unknown image 
repetitively 
appears on a few 
sheets or loose 
toner, light print, or 
contamination 
occurs.
Your machine is probably being used at an 
altitude of 1,500 m (4,921 ft) or above.
The high altitude may affect the print quality, 
such as loose toner or light imaging. Change the 
correct altitude setting to your machine. (See 
CONDITION
SUGGESTED SOLUTION
Copies are too light 
or too dark
Use Light and Dark arrows to lighten or darken 
the backgrounds of copies in the Basic tab of 
the Copy menu.
Smears, lines, 
marks, or spots 
appear on copies.
•
If the defects are on the original, press Light 
and Dark arrows to lighten the background of 
your copies in the Basic tab of the Copy 
menu.
•
If there are no defects on the original, clean 
CONDITION
SUGGESTED SOLUTIONS