Samsung SCX-6x22 Manual De Usuario

14.12   

<Troubleshooting>

The 
machine 
does not 
print.

The machine is not 
receiving power.

Check the power cord 
connections. Check the 
power switch and the power 
source.

The machine is not 
selected as the 
default printer.

Select Samsung SCX-6x22 
Series PCL 6 as your default 
printer in your Windows.

Check the machine for the following:
• The side cover is not closed. Close the cover.
• Paper is jammed. Clear the paper jam. See 

page 14.2.

• No paper is loaded. Load paper. See page 5.5.
• The toner cartridge is not installed. Install the toner 

cartridge.

If a system error occurs, contact your service 
representative.

The connection cable 
between the 
computer and the 
machine is not 
connected properly.

Disconnect the printer cable 
and reconnect it.

The connection cable 
between the 
computer and the 
machine is defective.

If possible, attach the cable 
to another computer that is 
working properly and print a 
job. You can also try using a 
different printer cable.

The port setting is 
incorrect.

Check the Windows printer 
setting to make sure that the 
print job is sent to the correct 
port. If the computer has 
more than one port, make 
sure that the machine is 
attached to the correct one.

The machine may be 
configured 
incorrectly. 

Check the printer properties 
to ensure that all of the print 
settings are correct. 

The printer driver 
may be incorrectly 
installed.

Repair the printer software. 
See the Software Section.

The machine is 
malfunctioning.

Check the display message 
on the control panel to see if 
the machine is indicating a 
system error.

The 
machine 
selects print 
materials 
from the 
wrong 
paper 
source.

The paper source 
selection in the 
printer properties 
may be incorrect.

For many software 
applications, the paper 
source selection is found 
under the Paper tab within 
the printer properties. Select 
the correct paper source. 
See the printer driver help 
screen.

A print job 
is extremely 
slow.

The job may be very 
complex.

Reduce the complexity of the 
page or try adjusting the print 
quality settings.

If you are using 
Windows 98/Me, the 
Spool Setting may be 
set incorrectly. 

From the Start menu, choose 
Settings and then Printers. 
Right-click the Samsung 
SCX-6x22 Series PCL 6 
machine icon, choose 
Properties, click the Details 
tab, and then choose the 
Spool Settings button. 
Select the desired spool 
setting.

Half the 
page is 
blank.

The page orientation 
setting may be 
incorrect.

Change the page orientation 
in your application. See the 
printer driver help screen.

The paper size and 
the paper size 
settings do not 
match.

Ensure that the paper size in 
the printer driver settings 
matches the paper in the 
tray.
Or, ensure that the paper 
size in the printer driver 
settings matches the paper 
selection in the software 
application settings you use.