Samsung SCX-6x22 Manual De Usuario

14.16   

<Troubleshooting>

Image rubs off the 
copy easily.

• Replace the paper in the tray with paper 

from a new package.

• In high humidity areas, do not leave paper in 

the machine for extended periods of time.

Frequent copy 
paper jams occur.

• Fan the stack of paper, then turn it over in 

the tray. Replace the paper in the tray with a 
fresh supply. Check/adjust the paper guides, 
if necessary.

• Ensure that the paper is the proper paper 

weight. 75 g/m

2

 bond paper is 

recommended.

• Check for copy paper or pieces of copy 

paper remaining in the machine after a 
paper jam has been cleared.

Toner cartridge 
produces fewer 
copies than 
expected before 
running out of 
toner.

• Your originals may contain pictures, solids, 

or heavy lines. For example, your originals 
may be forms, newsletters, books, or other 
documents that use more toner. 

• The machine may be turned on and off 

frequently. 

• The scanner lid may be left open while 

copies are being made.

The scanner does 
not work.

• Make sure that you place the original to be 

scanned face down on the scanner glass, or 
face up in the ADF.

• There may not be enough available memory 

to hold the document you want to scan. Try 
the Prescan function to see if that works. Try 
lowering the scan resolution rate.

• Check that the USB or parallel cable is 

connected properly.

• Make sure that the USB or parallel cable is 

not defective. Switch the cable with a known 
good cable. If necessary, replace the cable.

• If you are using a parallel cable, ensure that it 

is compliant with IEEE 1284 standards.

• Check that the scanner is configured 

correctly. Check scan setting in the SmarThru 
Configuration or the application you want to 
use to make certain that the scanner job is 
being sent to the correct port.

The unit scans 
very slowly.

• Check if the machine is printing received 

data. If so, scan the document after the 
received data has been printed.

• Graphics are scanned more slowly than text.
• Communication speed slows in scan mode 

because of the large amount of memory 
required to analyze and reproduce the 
scanned image. Set your computer to the 
ECP printer mode through BIOS setting. It 
will help to increase the speed. For details 
about how to set BIOS, refer to your 
computer user’s guide.

Message appears 
on your computer 
screen:
• “Device can't be 

set to the H/W 
mode you want.”

• “Port is being 

used by another 
program.”

• “Port  is 

Disabled.”

• “Scanner is busy 

receiving or 
printing data. 
When the 
current job is 
completed, try 
again.”

• “Invalid handle.”
• “Scanning has 

failed.”

• There may be a copying or printing job in 

progress. When that job is complete, try your 
job again.

• The Selected port is currently being used. 

Restart your computer and try again.

• The printer cable may be improperly 

connected or the power may be off. You must 
use a parallel cable that supports IEEE 1284 
bi-directional communications.

• The scanner driver is not installed or the 

operating environment is not set up properly.

• Ensure that the machine is properly 

connected and the power is on, Then restart 
your computer.

• The USB cable may be improperly connected 

or the power may be off.

• Do not use parallel and USB cables at the 

same time.