Samsung 3560 Manual De Usuario

Solving Problems

7.1

This chapter provides helpful information for what to do if you 
encounter an error while using your printer. 

This chapter includes:
• Troubleshooting Checklist
• Solving General Printing Problems
• Clearing  Paper  Jams
• Solving Print Quality Problems
• Understanding Display Messages
• Common Windows Problems
• Common Macintosh Problems
• Common PS Problems
• Common Linux Problems

If the printer is not working properly, consult the following 
checklist. If the printer does not pass a step, follow the 
corresponding troubleshooting suggestions.

Make sure that the On 
Line/Continue 
button on the control 
panel is on in green 
and “Ready” is shown 
on the display. 

• If the button backlight is off, check the power 

cord connection. Check the power switch. Check 
the power source by plugging the power cord 
into another outlet.

• If the button backlight is on in orange, check the 

display message and go to “Understanding 
Display Messages” on page 7.10. 

Print a demo page to 
verify that the printer 
is feeding paper 
correctly. See 
page 2.7.

• If a demo page does not print, check the paper 

supply in the paper tray.

• If the paper jams in the printer, go to “Clearing 

Paper Jams” on page 7.4.

• If an error message appears on the display, go to 

Check the demo page 
to see if it printed 
correctly.

If there is a print quality problem, go to “Solving 
Print Quality Problems” on page 7.8. 

Print a short document 
from a software 
application to verify 
that the computer and 
printer are connected 
and are 
communicating 
correctly.

• If the page does not print, check the cable 

connection between the printer and the 
computer. 

• Check the print queue or print spooler to see if 

the printer has been paused.

• Check the software application to ensure that 

you are using the proper printer driver and 
communication port. If the page is interrupted 
during printing, go to “Solving General Printing 
Problems” on page 7.2.

If completing the 
checklist does not 
resolve the printer 
problem, check the 
following 
troubleshooting 
sections.

• “Solving General Printing Problems” on page 7.2.
• “Understanding Display Messages” on page 7.10.
• “Common Windows Problems” on page 7.12.
• “Common Macintosh Problems” on page 7.12.
• “Common PS Problems” on page 7.13.
• “Common Linux Problems” on page 7.13.