Samsung 3560 Manual De Usuario

Solving Problems

7.2

For problems with the operation of your printer, refer to the 
table for suggested solutions.

The printer 
does not 
print.

The printer is not 
receiving power.

Check the power cord connections. 
Check the power switch and the 
power source.

The printer is not 
selected as the 
default printer.

Select Samsung ML-3560 Series 
PCL 6 or Samsung ML-3560 
Series PS as your default printer.

Check the printer for 
the following:

• The printer cover 

is not closed.

• Paper is jammed.

• No paper is loaded.
• The toner cartridge 

is not installed.

After locating the problem, clear it.
If a printer system error occurs, 
contact your service representative.
• Close the printer cover.

• Clear the paper jam. See 

• Load paper. See page 2.4.
• Install the toner cartridge. See 

The printer may be 
in manual feed mode 
and out of paper.

Check the display message, add 
paper to the Multi-Purpose Tray, and 
press the On Line/Continue 
button on the printer’s control panel.

The connection cable 
between the 
computer and the 
printer is not 
connected properly.

Disconnect the printer cable and 
reconnect it.

The connection cable 
between the 
computer and the 
printer is defective.

If possible, attach the cable to 
another computer that is working 
properly and try to print a 
document. You can also try using a 
different printer cable.

The port setting is 
incorrect.

Check the Windows printer setting to 
make sure that the print job is sent 
to the correct port. If the computer 
has more than one port, make sure 
that the printer is attached to the 
correct one.

The printer may be 
configured 
incorrectly. 

Check the printer properties to 
ensure that all of the print settings 
are correct. 

The printer 
does not 
print.

The printer driver 
may be incorrectly 
installed.

Reinstall the printer driver; for 
details, see the Software Section. 
Try printing a test page.

The printer is 
malfunctioning.

Check the display message on the 
control panel to determine if the 
printer is indicating a system error.

Printer 
selects print 
materials 
from the 
wrong paper 
source.

The paper source 
selection in the 
printer properties 
may be incorrect.

For many software applications, the 
paper source selection is found 
under the Paper tab within the 
printer properties. Select the correct 
paper source. For details, see the 
Software Section.

Paper does 
not feed into 
the printer.

Paper has not been 
loaded correctly.

Remove paper from the tray and 
reload it correctly.
Check that the paper size guides are 
set correctly.

There is too much 
paper in the paper 
tray.

Remove excess paper from the tray.

The paper is too 
thick.

Use only paper that meets printer 
specifications.

Print job is 
extremely 
slow.

The job may be very 
complex.

Reduce the complexity of the 
page(s) or try adjusting the print 
quality settings.
To adjust the print quality settings, 
reduce the resolution. If you have 
set the resolution to 1200 dpi 
(Best), change it to 600 dpi 
(Normal). For details, see the 
Software Section.
Change the port setting to the USB 
or network port to improve print 
speed.
Your printer prints A4-sized paper at 
33 ppm and letter-sized paper at 34 
ppm.

If using Windows 9x/
Me, the Spooling 
Setting may be set 
incorrectly. 

From the Start menu, choose 
Settings and Printers. Right-click 
the Samsung ML-3560 Series 
PCL 6 printer icon, choose 
Properties, click the Details tab, 
and then choose the Spool 
Settings button. Select the desired 
spool setting.

The computer may 
have insufficient 
random-access 
memory (RAM). 

Install more memory in your printer. 
See “Installing Memory DIMM” on 
page 9.1.