Compaq 228399-373 Manual De Usuario

6-12 N

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Keyboard commands and 
typing are not recognised by 
computer.

Mouse does not respond to 
movement or is too slow.

Mouse will only move vertically 
or horizontally.

Keyboard connector is 
not properly 
connected. 

1. On the Windows taskbar, click the Start 

button.

2. On the Start menu, click Shut Down... The 

Shut Down Windows dialog box is displayed.

3. Select the Shut down option.
4. Click OK.
5. After the shutdown is complete, reconnect 

the keyboard to the back of your computer 
and restart your computer.

Programme in use has 
stopped responding to 
commands.

Shut down your computer using the mouse. 
Refer to the problem below, “Mouse connector is 
not properly connected.”

Keyboard needs repair.

Refer to your Certificate of Warranty for details.

Mouse connector is 
not properly 
connected. 

Shut down your computer using the keyboard: 

1. Press the Ctrl and Esc keys at the same time 

to display the Start menu.

2. Use the up or down arrow key to select Shut 

Down..., and then press the Enter key. 

3. Select the Shut down option. You may need 

to use the up or down arrow key.

4. Press the Enter key to select OK.
5. After the shutdown is complete, reconnect 

the mouse connector on the back of your 
computer (or the keyboard) and restart your 
computer.

Mouse roller ball is 
dirty. 

Remove roller ball cover from bottom of mouse 
and clean with mouse cleaning kit available in 
most computer stores.

Programme in use has 
stopped responding to 
commands.

Shut down your computer using the keyboard. 
Refer to the preceding problem “Mouse 
connector is not properly connected” for details 
on how to shut down using the keyboard. 

Mouse needs repair. 

Call Compaq Technical Support. See your 
Certificate of Warranty for details.