Cisco Systems 2980G Manual De Usuario

Priority 1 (P1)—Your network is “down” or there is a critical impact to your 
business operations. You and Cisco will commit all necessary resources around 
the clock to resolve the situation. 

Priority 2 (P2)—Operation of an existing network is severely degraded, or 
significant aspects of your business operation are negatively affected by 
inadequate performance of Cisco products. You and Cisco will commit full-time 
resources during normal business hours to resolve the situation.

Priority 3 (P3)—Operational performance of your network is impaired, but most 
business operations remain functional. You and Cisco will commit resources 
during normal business hours to restore service to satisfactory levels.

Priority 4 (P4)—You require information or assistance with Cisco product 
capabilities, installation, or configuration. There is little or no effect on your 
business operations.

Information about Cisco products, technologies, and network solutions is 
available from various online and printed sources.

The Cisco Product Catalog describes the networking products offered by 
Cisco Systems, as well as ordering and customer support services. Access the 
Cisco Product Catalog at this URL:

Cisco Press publishes a wide range of networking publications. Cisco 
suggests these titles for new and experienced users: Internetworking Terms 
and Acronyms Dictionary, Internetworking Technology Handbook, 
Internetworking Troubleshooting Guide, and the Internetworking Design 
Guide. For current Cisco Press titles and other information, go to Cisco Press 
online at this URL: