GarrettCom DS60s Manual De Usuario

Magnum DS50 / DS60s Dual Speed Hubs                  Installation and User Guide (06/02)

 

Please be prepared to provide the following information. 

1. 

A complete description of the problem, including the following points: 

 

a.  The nature and duration of the problem; 

 

b.  Situations when the problem occurs; 

 

c.  The components involved in the problem; 

 

d.  Any particular application that, when used, appears to create the problem; 

2. 

An accurate list of GarrettCom product model(s)involved, with serial number(s).  

Include the date(s) that you purchased the products from your supplier.   

3. 

It is useful to include other network equipment models and related hardware, 

including personal computers, workstations, terminals and printers;  plus, the 

 

various network media types being used. 

4. 

A record of changes that have been made to your network configuration prior to 

the occurrence of the problem.  Any changes to system administration procedures 

should all be noted in this record. 

Return Material Authorization (RMA) Procedure 

 

All returns for repair must be accompanied by a Return Material Authorization  

(RMA) number.  To obtain an RMA number, please use this URL - 

 to fill out the form. Please 

have the following information readily available: 

 

Name and phone number of your contact person. 

 

Name of your company / institution 

 

Your shipping address 

 Product 

name 

 

Serial Number  (or Invoice Number) 

 

Packing List Number (or Sales Order Number) 

 

Date of installation 

 

Failure symptoms, including a full description of the problem. 

 

 

 

 

 

GarrettCom will carefully test and evaluate all returned products, will repair 

products that are under warranty at no charge, and will return the warranty-repaired units to 
the sender with shipping charges prepaid (see Warranty Information, Appendix A, for 
complete details).  However, if the problem or condition causing the return cannot be 
duplicated by GarrettCom, the unit will be returned as:   

No Problem Found.  

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