Black Box KV0424A-R2 Manual De Usuario

®

This chapter contains a variety of information, including the following:

•  Getting assistance - see below
•  Troubleshooting - see right
•  Appendices

•  Appendix 1 - 

•  Appendix 2 - 

•  Appendix 3 - 

•  Appendix 4 - 

•  Appendix 5 - 

•  Appendix 6 - 

•  Appendix 7 - 

•  Appendix 8 - 

•  Appendix 9 - 

• 

• 

• 

• 

If you are still experiencing problems after checking the list of solutions in the 
Troubleshooting section then we provide a number of other solutions: 

 • 

Email  

in the US:  

in the UK:  

• 

Phone 

in the US: 

   

in the UK: 

•  Check that the correct address is being used by the remote users.
•  Check the 

. Check that the users network address has not 

been excluded in the 

•  If the ServSwitch CX with IP is situated behind a firewall, check that the 

relevant ports are being allowed 

 and are being 

correctly routed.

•  Check the 

network link is a 100Mbps connection, the 100 indicator should also be on.

• 

. When doing so, ensure that the host system does 

not have mouse cursor trails enabled and that the top left corner of the 
screen is clear of application windows.

•  Either, the VNC viewer is an old version (

admin user has been configured on the ServSwitch CX with IP. 

HT