Blue Coat Systems SGOS Version 5.2.2 Manual De Usuario

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SGOS#(config) restart core-image {context | full | keep

 number | none}

Diagnostic Reporting (Heartbeats)

The SG appliance diagnostic reporting configurations are located in the Management 
Console (under the 

 tab), and in the CLI (under the configuration 

diagnostics submode).

The daily heartbeat is a periodic message that is sent every 24 hours and contains SG 
appliance statistical data. Besides telling the recipient that the device is alive, heartbeats 
also are an indicator of the appliance's health. Heartbeats do not contain any private 
information; they contain only aggregate statistics that can be use to preemptively 
diagnose support issues. The daily heartbeat is encrypted and transferred to Blue Coat 
using HTTPS. Administrators can have the daily heartbeat messages e-mailed to them by 
configuring event log notification. The content that is e-mailed to the administrator is the 
same content sent to Blue Coat. 

If monitoring is enabled, Blue Coat receives encrypted information over HTTPS whenever 
the appliance is rebooted. The data sent does not contain any private information; it 
contains restart summaries and daily heartbeats. This allows the tracking of SG appliance 
unexpected restarts due to system issues, and allows Blue Coat to address system issues 
preemptively. 

If the daily heartbeats setting is disabled, you can still send a heartbeat message by using 
the 

send-heartbeat

 command through the CLI (this feature is not available through the 

Management Console).

1.

Select 

.

2.

Select or deselect 

 or 

Blue Coat

.

3.

Click 

 to commit the changes to the SG appliance.

❐

To enter configuration mode:

SGOS#(config) diagnostics [Command_Modes]

❐

The following subcommands are available:

SGOS#(config diagnostics) heartbeat enable

SGOS#(config diagnostics) monitor enable

SGOS#(config diagnostics) send-heartbeat

This option is not available through the Management Console.