Polycom 1500/1800/2000/4000 Manual De Usuario

 

IVR Services

Polycom®, Inc. 

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2 Define the following parameters:

Conference IVR Service 
Name

Enter the name of the Conference IVR Service. The maximum field length is 20 
characters and may be typed in Unicode. 

Language For IVR

Select the language of the audio messages and prompts from the list of 
languages defined in the Supported languages. The default language is 
English. For more information, see 

External Server 
Authentication

This option is not supported with Collaboration Server 1800.
You can configure the IVR Service to use an external database application to 
verify a participant’s right to join the conference. For more information, see 

Select one of the following options:
•

Never – The participant’s right to join the conference will not be verified with 
an external database application (default).

Always – Any participant request to join the conference is validated with the 
external database application using a password.

Upon Request – Only the participant request to join the conference as 
chairperson is validated with the external database application using a 
password. The validation process occurs only when the participant enters the 
chairperson identifier key.

Number of User Input 
Retries

Enter the number of times the participant will be able to respond to each menu 
prompt before being disconnected from the conference. Range is between 1-4, 
and the default is 3.