Polycom 1500/1800/2000/4000 Manual De Usuario

 

IVR Services

Polycom®, Inc. 

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3 Click the Welcome tab.

The New Conference IVR Service - Welcome dialog box opens.

4 Select the Enable Welcome Messages check box to define the system behavior when the 

participant enters the Conference IVR queue. When participants access a conference through an 

Entry Queue, they hear messages included in both the Entry Queue Service and Conference IVR 

Service. To avoid playing the Welcome Message twice, disable the Welcome Message in the 

Conference IVR Service.

5 Select the General Welcome Message, to be played when the participant enters the conference 

IVR queue.

6 To upload an audio file for an IVR message, click Add Message File.

The Install File dialog box opens.

Timeout for User Input 
(Sec)

Enter the duration in seconds that the system will wait for the participant’s input 
before prompting for another input. Range is between 1-10, and the default 
value is 5 seconds.

DTMF Delimiter

Enter the key that indicates the last input key. Possible values are the pound (#) 
and star (*) keys. The default is #.