Cisco Systems 1.0 (1) Manual De Usuario

Cisco Support Tools 1.0 User Guide 

About Dashboard Troubleshooting   82 

Can Access Dashboard Login Page 
but cannot log in 

Incorrect or invalid username or 
password entered. 

Re-enter username and password 
as follows: 
Network Users: 
Name: 
<windows_network_domain>\<use
rname> 
Password: <network password> 
Local Users: 
Name: <localhost>\<username> 
Password: <local_password> 
Note: Local users are typically 
administrators for whom Windows 
user accounts have been set up on 
the Support Tools Server machine. 
This allows them to access the 
Dashboard in scenarios when 
normal network authentication is 
unavailable. 
For more information, see: About 
Support Tools Security 

The following table describes possible errors encountered when attempting to use 
Dashboard utilities following a successful login. 

  

Error returned when attempting to 
select a specific host as the current 
system 

1. The machine, or LAN connection 
to that machine, is down 
OR 
2. Machine is identified incorrectly 
in Support Tools System List 
OR 
3. Support Tools Node not installed 
on that machine 
OR 
4. Support Tools Node Agent 
Service stopped on that machine 

1. Confirm that the machine is 
running and that LAN connectivity 
is available. 
2. Confirm that the computer name 
for that machine as defined in the 
Support Tools System List 
(displayed on the Dashboard's 
System Management screen) is 
correct. 
3. Confirm with your administrator 
that the Support Tools Node is 
installed on that machine. 
4. Confirm with your administrator 
that the Support Tools Node Agent 
Service is started on that machine. 
For more information, see: How to 
Use the System Management 
Screen