Cisco Systems 1.0 (1) Manual De Usuario

Cisco Support Tools 1.0 User Guide 

About Dashboard Troubleshooting   83 

Certain utilities are missing from the 
Dashboard menus (e.g., Services 
screen, Processes screen) 

You are not a member of the 
Support Tools privileged user 
group. 

Certain utilities are only available 
for members of the Support Tools 
privileged user group. Contact your 
administrator if you believe you 
should have access to these 
utilities. 
For more information, see: About 
the Support Tools Dashboard 

Error Processing Request message 
returned when attempting to run a 
utility 

1. That utility is not installed on the 
current system 
OR 
2. Appserver service not stated on 
the Support Tools Server 

1. Some utilities are only available 
for use on specific ICM 
components. Consult the online 
Help for that utility to determine if 
its use is limited to specific 
components. 
For more information, see: About 
Support Tools Utilities 
2. Confirm with your administrator 
that the Support Tools Appserver 
service is started on the Support 
Tools Server machine. 
For more information, see: How to 
Stop and Start the Support Tools 
Server 

For related information, see: 

How to Access the Support Tools Dashboard 
About the Support Tools Dashboard 
About Support Tools Utilities 
How to Use the System Management Screen 
About Support Tools Security