Ricoh 3224C Guía De Referencia

Troubleshooting

84

❒ If an error message that is not included in this section appears, turn off the

main power switch of the machine, and then turn it on again. If the message
still appears, note the content of the message and the error number (if dis-
played), and contact your service representative. For information about how
to turn off the main power switch, see General Settings Guide.

Authentication has failed.

The entered login user name or login 
password is incorrect. Check the 
login user name and login password. 
The machine is unable to authenti-
cate. Consult an administrator.

Authentication with the destination 

has failed. Check settings. To check 

the current status, press [Scanned 

Files Status]. 

• Check that the user name and 

password are correct.

❒ A password of 64 or more 

characters may not be recog-
nized.

• Check that the ID and password 

for the destination folder are cor-
rect.

Cannot cancel sending certain file(s). 

To confirm the result, check [Scanned 

Files Status].

Only files in waiting can be canceled. 
Files with a delivery status of suc-
cessful or other result cannot be can-
celed.

Cannot detect original size. Select 

scan size.

• Place the original correctly.

• Specify the scan size.

• When placing an original directly 

on the exposure glass, the lift-
ing/lowering action of the ADF 
triggers the automatic original 
size detection process. Lift the 
ADF by more than 30 degrees.

See "Placing Originals", Copy Refer-
ence

.

Cannot find the specified path. Please 

check the settings.

Check whether the computer name 
and the folder name for the destina-
tion are correct.

Cannot log in with the entered user 

name or password. 

Make settings correctly for the user 
name and password for authentica-
tion.