Panasonic DBS 576 Manual Técnica

3-36

DBS 576 (USA) issued September 2001

576-50-700

Chapter 3. System Features

Section 700 - Operation

activated and the call is re-routed to the top of the group. The system continues to hunt for an 

available agent until the timer limit expires, and the call is diverted to another location.

If a Music-on-Hold (MOH) sound source is unavailable, a periodic hold tone generated internally in 

the System can be provided to a caller. For more information, see “Music-on-Hold” on page 3-39.

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N/A

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FF1: MOH Assignment

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N/A

LAN TAPI opens a line of communications between the DBS 576’s switching 

systems and a PC. This is accomplished through the use of a Telephony Server 

connected to a LAN. Users on PCs can use specific applications to send and receive 

information to and from the DBS 576 via the LAN. Using a software program called 

the Telephony Service Provider (TSP), call control information (TAPI commands) is 

translated into commands that can be interpreted by the DBS 576. This “open” 

communication between the PC and the telephone system allows the user to initiate 

and handle calls via the application running on the PC.

Figure 3-1 on page 37 illustrates the major LAN TAPI components and system 

connections.